[Internship] Customer Service Intern
Bosch · Thu Duc City, Vietnam
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- Employment typeStated
- Intern
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Requirements, each with its sentence from the posting
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Company Description
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.
Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.
Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam
Job Description
Customer Support Operations
- Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
- Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
- Contribute to a professional, collaborative, and customer-centric team environment
Performance & Process Support
- Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
- Document recurring issues, process gaps, and customer pain points
- Support the implementation of corrective actions
- Provide reliable operational input for reporting, analysis, and continuous service improvement
Qualifications
- Currently pursuing a Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field
- Mandatory language proficiency: English; Optional: Japanese
- Basic knowledge of database concepts and SQL
- Strong customer-centric mindset and commitment to delivering a high-quality service experience
- Ability to manage customer requests professionally, accurately, and with empathy
- Strong communication and collaboration skills with the ability to work effectively in cross-functional teams
- Reliable, structured, and service-oriented working style with strong attention to detail
- Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment
- Must provide a letter of recommendation from your university
- Availability to work 40 hours per week
Additional Information
- Be entrusted with your own area of responsibility
- Receive competitive internship allowances
- Join department’s outing activities
- Having 01 paid leave per month
- Lunch allowance, parking allowance
Disclaimer:
- Bosch does not charge any fees from candidates for interview participation under any circumstances.
- Bosch does not request candidates to download applications or click on any links that require fees or lack credibility.
- Bosch does not collect personal information without permission.
- Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels.
- If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.