SVP, Chief Communications Officer

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is becoming a global hybrid transportation platform. More people than ever are making Lyft part of their everyday lives, and we're building on a strong foundation to get there. That work spans Europe through Freenow and our expanded presence in London, autonomous vehicle operations through Flexdrive, and a growing network of partnerships. As our CEO has said, "the opportunity ahead is massive, and we're just getting started."

As our senior-most communications leader, you'll own how that story is told to every audience: riders, drivers, employees, investors, policymakers, partners, and the media. Reporting directly to the CEO and serving on the executive leadership team, you'll lead a seasoned organization spanning Corporate, Product, Consumer, Brand Communications, Policy Communications, Content, and Social, with teams in the U.S. and Europe and full ownership of the function’s budget and resources. You'll set the enterprise narrative, guide the company through the moments that matter most, and act as a trusted counselor to the CEO, the executive team, and the board.

Responsibilities:

• Define and steward Lyft's corporate, consumer, and technology narratives so every launch, partnership, and milestone ladders up to a clear and differentiated story
• Serve as a strategic advisor to the CEO and executive team on reputation, positioning, and stakeholder impact, and shape the CEO's external voice across media, industry stages, and investor forums
• Anticipate emerging reputation risks and lead the company through complex, high-visibility issues with speed, clarity, and sound judgment
• Build deep, trusted relationships with top-tier journalists, editors, and influencers to shape how the market understands Lyft's vision, progress, and impact
• Partner with Marketing and Product to bring new products, services, and partnerships to market through integrated campaigns that drive awareness and preference
• Partner with Investor Relations, Policy, and Legal to keep financial, regulatory, and public narratives aligned, including partnership on the company’s disclosure process. 
• Shape Lyft’s policy and social impact narrative in partnership with Policy teams, supporting the company’s positions with regulators, legislators, and community stakeholders across our markets
• Build owned content and storytelling programs, including human-interest storytelling and answer-engine (AI) discoverability, so Lyft’s story is discoverable where people search
• Lead, develop, and retain a senior, high-performing communications organization, setting a high bar for craft and a culture of learning from both wins and misses
• Own the communications budget and headcount, allocating resources against the company’s highest-priority narratives and moments
• Define the metrics that matter for reputation and communications impact, and use them to guide investment and strategy
• Champion the adoption of AI across the communications function, including AI-powered media monitoring, sentiment analysis, and content development, to increase speed, insight, and scale

Experience:

• Extensive senior communications leadership spanning corporate and consumer, including experience leading the function or serving as the top communications advisor to a CEO
• Experience leading a global team and owning a function-level budget
• Track record at technology or tech-enabled consumer companies operating in competitive, high-scrutiny industries
• Experience with consumer brands where sentiment shifts quickly, with a strong read on cultural, social, and public trends
• Experience with policy or regulatory communications in a highly regulated or politically scrutinized industry strongly preferred
• Demonstrated ability to build narratives that align with company strategy and move audiences
• Proven judgment leading through crises and high-stakes issues in the public eye
• Deep, durable relationships with top-tier media, editors, and influencers
• Public company experience, including partnership with Investor Relations on earnings and investor communications, strongly preferred
• A history of building and retaining high-performing teams and developing future communications leaders
• Track record of evaluating and adopting AI-driven capabilities within a communications organization, such as tools for monitoring, insight, and content workflows

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in San Francisco is $325,000 - $375,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.