Ambulatory Application Architect

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Architect works across multiple solutions and interacts with the solution teams throughout multiple project phases. The architect is involved in scope decisions, process assessment, design and build, testing, training and delivering business results.

This position identifies key solution integration points that may affect design decisions and supports
the management of domain strategies, change management and issue management.

This position is responsible for conducting internal consulting engagements for various ISD customers in support of their business objectives. Must be able to demonstrate knowledge of customers’ business needs as well as the workings of a large and complex corporate healthcare and information systems environment. A working knowledge of the healthcare business, computer systems, and project management tools and methodologies is required.

The architect applies project management and customer service skills, in line with MHHS’ values and goals, to assure the efficient, effective and consistent delivery of high quality services. The architect is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.

Job Description

Minimum Qualifications

Education: Bachelors degree or equivalent experience and three (3) years of technical or healthcare solutions experience

Licenses/ Certifications: (None)

Experience / Knowledge / Skills:

• Recognized technical certification or expertise in at least one key healthcare solution area
• Superior analytical and problem resolution skills
• Ability to effectively communicate technically complex issues to any audience, technical administrative, clinical and executive levels
• Commitment to continual enhancement of integration knowledge
• Experience in providing consulting services
• Demonstrates broad and insightful technical knowledge
• Good interpersonal skills
• Must be a team player

Principal Accountabilities

• Develops structured processes and plans by translating customer needs into solution alternatives.
• Drives customer to choose among competing solution alternatives utilizing cost/benefit analysis.
• Maintains an effective level of coordination on assigned projects.
• Translates user and department information needs into solutions utilizing ISD methodologies.
• Provides customer support to both internal and external customers.
• Demonstrates ability to add measurable value to ISD customers and colleagues.
• Ensures adhering to policies, procedures, and standards.
• Demonstrates ability to effectively function as a team member. Develops effective relationships within the organization (subordinates, peers, and supervisors).
• Develops an understanding of ISD solution segments.
• Develops and implements project documentation as appropriate.
• Pursues individual professional growth and development which contribute to the success of the organization.
• Facilitates meetings as necessary, including preparation of materials and communication of outcomes and follow-up items.
• Demonstrates commitment in the Partners In Caring and Continuous Quality Improvement programs.
• Performs other duties and special projects as assigned.
• Assists with the resolution of escalated production issues, as necessary.
• Provides technical /integration guidance during conversion planning meetings.

Key differences by position

• Achieves competence in and meets the performance standards of the basic function and principal accountabilities.
• Provides content to project/production documentation, as needed.
• Monitors project progress to assess risk and ensure quality.
• Works closely with vendor contacts and provides timely feedback.
• Provides analysis and technical redesign recommendations and supports solution / project teams.
• Assists with the development of testing guidelines, as needed.
• Works with leadership to enforce appropriate policies and procedures.
• Actively participates in the architect community.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.