Employment Type:

Full time

Shift:

Evening Shift

Description:

If you are looking for an opportunity to work with a team that is transforming care in the community and leading the way toward excellence in customer service and clinical outcomes, this is the career path for you. Mercy Health continues to define what "Excellence" means to our patients, our physicians, our staff and our community.

Mission: We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

SUMMARY

Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration.  Leads and triages inpatient and traveling phlebotomy services.  Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks.  Ensures all inpatient and outpatient specimens are accounted for and processed appropriately.  Reviews multiple reports for quality.  Coaches staff to adhere to departmental metrics and work standards.

QUALIFICATIONS

Education

                Minimum:             High school diploma, or equivalent.

                Preferred:              Phlebotomy Training or Phlebotomy Technical School.

Credentials/Licensure

Minimum:             ASCP certification for Phlebotomy (or other accrediting agency) to be obtained within 3 months of      hire.

             

Related Experience

                Minimum:             Six months of phlebotomy experience.

                Preferred:              Previous experience in a leadership role.

Other Knowledge, Skills and Abilities                                                         

Minimum:             Strong communication, interpersonal and clerical skills.  Strong customer service skills.  Strong critical thinking skills.  Able to access situations, consider alternatives and respond with appropriate action

Computer Competency

Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation.  Ability to use other software required to perform essential functions.

Physical/Mental

Minimum:             Sitting for long periods of time; mobile; bending, stooping and reaching above head and lifting and carrying as part of daily responsibilities.  Keyboard, repetitive tasks of typing and phone

ESSENTIAL FUNCTIONS

Must be competent in all areas of Specimen Control:  Outpatient, Inpatient and offsite facility draws

• Performs triage to sort inpatient phlebotomy blood draw patients, ensuring that Routine, Timed, Stat and ASAP draws are collected in a timely manner.
• Assigns lab staff roles, troubleshoots, and handles atypical situations offline to facilitate a smooth and timely specimen collection process.
• Serves as a resource to colleagues on questions and concerns relating to testing and functions.
• Responds to inquiries related to lab services.
• Prepares, packages and appropriately routes specimens for testing, observing biohazard regulations.
• Monitors test result turnaround times to ensure timely delivery to physicians.
• Manually reports non-automated lab results.
• Manually charges patient accounts for non-automated tests.
• Runs daily reports to track and account for specimens.
• Communicates with other shifts regarding passing of work; conducts daily staff huddles and quality control checks.
• Monitors and shifts staff to maximize resources and cover staff shortages.
• Observes and audits staff to ensure adherence to work standards; provides coaching as needed.
• Tracks and documents performance metrics for leadership review.
• Maintains communication with test labs to troubleshoot issues and minimize delays.
• Attends regular department leadership meetings.
• Acts as a professional role model to staff.
• Continuously seeks ways to improve lab processes and reduce waste.
• Performs other related duties as assigned.

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.