Process Excellence Specialist (Generalist)
HelloFresh · Manila, Manila, Philippines
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- Work arrangementStated
- Hybrid
- EducationStated
- ['professional certificate']
Not mentioned in this posting
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- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Operational excellence experiencerequired
Proven experience in Operational Excellence, Continuous Improvement, or Process Improvement roles
from the posting - Lean Six Sigma Green Beltrequired
Lean Six Sigma Green Belt certification or equivalent Lean certification
from the posting - Analytical thinkingrequired
Strong analytical thinking and structured problem-solving skills
from the posting - Process mappingrequired
Demonstrated experience in process mapping, workflow redesign, and operational optimization
from the posting - Cross-functional project managementrequired
Experience managing cross-functional projects from planning through implementation
from the posting - Business adaptabilityrequired
Ability to quickly understand new business functions, processes, and operational challenges
from the posting - Stakeholder managementrequired
Excellent stakeholder management, communication, and presentation skills
from the posting - Continuous improvement mindsetrequired
A proactive mindset with a passion for driving continuous improvement
from the posting - BPMNpreferred
Knowledge of BPMN and experience using process mapping tools such as Signavio
from the posting - Signaviopreferred
experience using process mapping tools such as Signavio, Visio, or similar platforms
from the posting
Read the full posting as the employer wrote it
The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
As a Process Excellence Specialist (Generalist), you will play a key role in driving cross-functional operational improvement initiatives across multiple business functions, including shared services, finance, HR, procurement, and other enterprise operations. You will leverage Lean methodologies, process redesign, analytics, and automation opportunities to improve efficiency, scalability, and business performance while partnering with stakeholders across the organization to deliver sustainable operational excellence.
We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!
What you'll do
- Lead process mapping, analysis, and redesign initiatives across multiple business functions to improve operational efficiency and scalability.
- Identify process inefficiencies, bottlenecks, and non-value-added activities, and develop future-state processes that drive continuous improvement.
- Conduct structured root cause analysis using Lean Six Sigma methodologies to diagnose operational challenges and implement effective solutions.
- Analyze operational performance data to identify trends, opportunities, and areas for optimization.
- Develop business cases that quantify the impact and value of improvement initiatives, and monitor results after implementation.
- Identify opportunities to leverage automation and AI to streamline business processes and enhance operational performance.
- Partner with cross-functional teams, including AI and Automation specialists, to implement digital solutions and support change adoption.
- Manage multiple process improvement projects simultaneously by defining project scope, milestones, risks, dependencies, and deliverables.
- Collaborate with stakeholders across departments to standardize processes and promote a culture of continuous improvement.
What you'll bring
- Proven experience in Operational Excellence, Continuous Improvement, or Process Improvement roles.
- Lean Six Sigma Green Belt certification or equivalent Lean certification.
- Strong analytical thinking and structured problem-solving skills.
- Demonstrated experience in process mapping, workflow redesign, and operational optimization.
- Ability to quickly understand new business functions, processes, and operational challenges.
- Experience managing cross-functional projects from planning through implementation.
- Strong adaptability and the ability to work across multiple business domains in a fast-paced environment.
- Knowledge of BPMN and experience using process mapping tools such as Signavio, Visio, or similar platforms.
- Excellent stakeholder management, communication, and presentation skills.
- A proactive mindset with a passion for driving continuous improvement and operational excellence.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Location:
BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Hybrid
#hcgreenhouse
The posting text is reproduced as the employer wrote it; the index adds nothing to it.