Senior Associate, Control Tower & Service Delivery
Flexport · Shenzhen, China
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
Not mentioned in this posting
“Not mentioned” means the posting does not say. It is not a no. You could ask the recruiter.
- PayNot mentioned
- The posting does not say
- Employment typeNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- No requirement has been itemised for this posting yet. The employer’s words are in the full posting below.
Read the full posting as the employer wrote it
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
Primary objective: To ensure service delivery of operational commitments and development plans for high profile CT (control tower - order management/booking management) customers across all APAC regional origins.
- Develop and maintain expert knowledge of CT customer needs and solution offering
- Maintain, improve and publish all documents of all allocated accounts including SOPs, instructions, vendor manuals contact list, routing guide, etc
- Ensure awareness and full understanding of all customer related processes and deliverables by providing regular training, coaching and guidance to internal stakeholders/Operators
- Establish, maintain and improve the operational controlling environment in collaboration with data analysts to ensure near real-time visibility on KPI and leading process measures.
- Proactively identify potential performance gaps, risks and collaborate with country teams to perform CAPA + escalate structure issues or risks related to systems (with global prod & tech team), resources and facilities.
- Organize prepare and conduct regular performance reviews
- Co-create with destination team, document and deliver improvement initiatives based on the value road map with the customers
- Build and maintain strong, trust based relationships with client plus our network through daily interaction
Work you will do:
- Monitoring prod and process performance to ensure APAC team deliver against the agreed SLA - Including Collaborating with internal + external stakeholders to take corrective actions where necessary
- With daily operations running smoothly, proceed to review and drive tactical/strategic initiative to evolve relationships, unlock mutual values in close collaboration with CT product (e.g SCO, BC) and tech team.
- Regularly consult with the Business Development and Implementation team to stay abreast of opportunities that are being pursued or expected to be closed to facilitate resource planning to support successful onboarding of new business
- Review operational and financial performance of existing customers, seeking to improve service delivery and profitability through CT supply chain value engineering and revenue management.
- Collect and feedback operational/system gaps to continuously evolve our product systems, processes and implementation methodology to the benefit of our customers.
What we are trying to enforce from our role and responsibility to better serve clients AND product upgrade:
- Aim to actively translate the CT client SLA into gateway operations and to monitor and manage performance accordingly.
- Seek to simplify and standardize processes and tasks, with an eye toward automating where possible.
- Actively gather and share feedback from operations and clients with the product and tech teams, continually closing gaps in our systems and solutions. We already have solid examples, such as requirements of trading companies and PO-level CTN/CBM data entries, which have been raised with and supported by the product and tech teams.
- Collaborate with destination AE/OMs on articulating the value proposition to CT clients and explore upsell opportunities e.g FAK and related solutions (e.g., Buyers consolidation).
Experience:
- BA/BS degree
- Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
The posting text is reproduced as the employer wrote it; the index adds nothing to it.