Customer Loyalty Officer

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Applications for this role will close on 20.11.26

The Role

We're looking for a Loyalty Marketing Officer to join our Brand & Marketing team and play a key role in bringing our Treasure loyalty programme to life. Reporting to the Loyalty Manager, you'll be at the heart of delivering engaging rewards, benefits and promotions that strengthen customer loyalty and support broader business objectives across our European markets.

This is an exciting opportunity for someone with a passion for marketing, customer engagement and loyalty programmes to gain hands-on experience in a fast-paced retail environment. You'll work closely with teams across Customer Services, Store Operations, Digital, CRM and Marketing, helping to create seamless customer experiences while contributing to the continued growth and success of one of our most important customer programmes.

What You'll Do

• Support the day-to-day execution of the Treasure loyalty programme across multiple markets, ensuring rewards and promotions are delivered accurately and on time.

• Create and manage content for Treasure reward pages, including reward copy, imagery and terms and conditions.

• Build and deploy customer reward emails through our email platform.

• Partner with third-party agencies to manage reward scheduling, stock allocation and fulfilment activities.

• Support the development and maintenance of the Treasure rewards calendar, ensuring a fresh and engaging customer proposition.

• Assist in the creation and delivery of customer loyalty campaigns and promotions that drive engagement and support key business objectives.

• Produce weekly and monthly KPI reports, providing insights into programme and campaign performance.

• Work closely with Customer Services to support customer queries, identify recurring issues and contribute to continuous programme improvements.

• Partner with Store Operations to create engaging communications and support materials for store associates.

• Manage loyalty card stock allocation and fulfilment, ensuring stores remain appropriately supplied.

• Raise and reconcile purchase orders, ensuring accurate financial administration.

• Conduct regular customer journey reviews to ensure a seamless customer experience and escalate issues where necessary.

• Support loyalty-related technical initiatives, process improvements and ad hoc projects across the wider Loyalty team.

• Manage RTBF and SAR processes, partnering with Privacy teams to ensure compliance with current legislation.

• Attend store visits, team meetings and industry events to support ongoing programme development and learning.

What You'll Bring

• Experience, knowledge or a strong interest in marketing, CRM, customer loyalty or customer engagement programmes.

• Strong analytical skills with the ability to interpret data, track performance and identify opportunities for improvement.

• Excellent attention to detail and the ability to manage multiple priorities simultaneously.

• Strong written and verbal communication skills, with the confidence to engage a variety of stakeholders.

• The ability to build relationships and influence effectively across different teams and functions.

• Strong organisational and time management skills, with the ability to meet deadlines in a fast-paced environment.

• A proactive and collaborative approach, with a willingness to learn and take ownership.

• Confidence using digital tools and systems to manage content, campaigns and reporting.

• A customer-focused mindset with a passion for delivering exceptional experiences.

• Enthusiasm for working as part of a supportive, high-performing team that values collaboration, curiosity and continuous improvement.

You must have the legal right to work in the country you are applying to.

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