Employment Type:

Full time

Shift:

Day Shift

Description:

Position Tite:

Patient Access Supervisor

Will support all Ortho locations

Position Purpose:

The Clerical Supervisor supports the delivery of high-quality, patient-centered care by overseeing daily clerical operations within the clinic. This role assists in directing, motivating, and evaluating clerical staff, ensuring efficient workflows across reception, scheduling, billing, and support services. The supervisor collaborates with clinic leadership to uphold protocols, optimize resource utilization, and maintain compliance with organizational and regulatory standards. By fostering a team-oriented environment and promoting continuous improvement, this position plays a key role in enhancing the patient experience and supporting clinic performance goals.

Hours:

Full Time; 40 hours/week

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff. Responsible for scheduling, orienting, training and developing assigned colleagues. Responsible for reporting hours worked for payroll purposes.
• Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives. Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
• Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
• Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter.
• Assists in the development of the clinic budget. Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget. Reconciles and/or prepares daily bank deposits. 

Minimum Qualifications:

• Must be comfortable operating in a collaborative, shared leadership environment.   

• Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.   

• Associate's degree in business, nursing, health administration, or related field required; or enrolled in an Associate’s program and actively pursuing. In limited circumstances, applicable MercyOne experience and/or external supervisory experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership. 

• High school diploma or GED required.  

• 2 years' experience in a clinical office.  

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.