Leader - Clinic Service Representative - Family Medicine
Henry Ford Health · Clinton Township, Michigan
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- Employment typeStated
- Full time
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Company Description
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.
Job Description
Leader-Clinic Service Representative - Henry Ford Health - Family Medicine
Job Title
Leader-Clinic Service Representative
About the Department
Join our dynamic Clinic Services team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic blends suburban comfort with easy access to Detroit, offering a prime location for both career growth and a fulfilling lifestyle. Our team is dedicated to providing exceptional patient care in a high-acuity environment, ensuring that every patient receives the highest standard of service.
Henry Ford Family Medicine - Fraser
15717 15 Mile Rd Clinton Township, MI 48035
Role Overview
As a Leader-Clinic Service Representaivev, you will play a crucial role in ensuring seamless patient registration and check-in/check-out processes. You will support both patients and clinic staff by managing insurance verification, cash collections, and chart reconciliation. Your leadership will be vital in guiding Clinic Service Representatives and contributing to a culture of service excellence.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Follow standard operating procedures for patient registration, including face-to-face check-in and check-out.
- Perform preregistration, insurance verification, and cash collections.
- Reconcile patient charts and manage patient discharge processes.
- Serve as a resource for Clinic Service Representatives and assist with new hire training.
- Discuss patients' general financial responsibilities and connect them with the Customer Service Center.
- Work effectively in a fast-paced environment with frequent interruptions, supporting both patients and clinic staff.
What You Will Need
Required Qualifications
- High School Diploma or G.E.D. equivalent.
- Experience as a Clinic Service Representative.
- Demonstrated excellence in utilizing HFHS EHR.
- Excellent work quality and quantity.
- Excellent communication skills.
- Ability to perform calculations and complete forms.
- Basic computer skills, including navigating software and email.
- Ability to work effectively with diverse populations and ages.
- Dependable and punctual with strong organizational skills and ability to multi-task.
Preferred Qualifications
- Familiarity with a clinic environment.
- Demonstrated ability to work with detailed information.
What We Offer
At Henry Ford Health, we foster an environment of collaboration and growth, where you can advance your career while contributing to our mission-driven work. We provide ample opportunities for learning and development, ensuring you can thrive both personally and professionally.
Join Our Team
Ready to make a difference? Apply now and join our dedicated team at Henry Ford Health!
Qualifications
High School Diploma or G.E.D. equivalent. Experience as a Clinic Service Representative.
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