Client Relationship Manager (Preferred candidates will reside in the Northeast)
Experian · United States, UNITED STATES
What the posting says
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- Employment typeStated
- Full time
- Work arrangementStated
- Remote OK
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Requirements, each with its sentence from the posting
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Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to our Client Organization.
You will collaborate, with the Regional Sales Director and other teams to develop trusting relationships with Experian Health customers. The RM focuses on ensuring overall satisfaction for assigned clients by managing all implemented products, monitoring client health, and identifying opportunities for account expansion. Our RMs are important in driving loyalty and maintaining our brand's leadership in the industry.
- Client Relationship Management
- Client Business Reviews (CBRs)
- Workflow Assessments (WAs)
- Client Transition Management
- Collaboration .
- Customer Community Engagement (Client portal)
- Communication with Customer Success Representatives
- Revenue Management
- Account Expansion
- Product Usage Monitoring
- Strategic and Technical Account Management
- Best Practices Recommendations
- Client Feedback Collection
- Account Profile Management
- Performance Metrics Accountability
Qualifications
- Familiarity with the broad range of Experian Health products and services
- Bachelor's degree is beneficial
- 7+ years' experience in the healthcare IT industry and healthcare revenue cycle
- Provider background recommended (this may substitute a portion of the healthcare IT industry experience)
- Salesforce experience is beneficial
- Understand and demonstrated usage of GenAI, CoPilot, Claude, and other GPT functionality
- Travel required *25-30% (depending on client needs and evolving Experian Health plans). +/- 5-7%
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://myexperianbenefits.com/
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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