[R&D] Customer Interface Engineer (Japanese speaking)
Bosch · Ho Chi Minh City, Vietnam
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- Employment typeStated
- Full time
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Company Description
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture push belt for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates a software and engineering solutions from product engineering, tool development & automation as well as testing & validation solutions (Bosch Global Software Technologies Vietnam).
In July 2014, Bosch set up a new Automotive R&D Center, located in Ho Chi Minh City. The continuous growth of this Centre is in line with Bosch’s strategy in Vietnam, which aims at becoming a manufacturing and R&D hub in the Southeast Asian region. Currently four products are available: connectors, push belt, fuel supply, and diagnosis module (tank leakage).
For further information, please visit our website: www.bosch.com.vn
Job Description
1. Customer requirement management:
- Gather and document customer technical requirements and preferences.
- Translate customer implicit requirements into technical specifications and transfer to internal engineering team.
- Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.
2. Technical communication with customer:
- Primary contact for customer about technical and engineering-related matters.
- Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance.
- Understand customer needs, expectations, and concerns to ensure effective communication.
- Translate customer needs and expectations into technically feasible solutions.
- Manage customer requests and work packages in project, ensuring they are completed on time and within scope.
- Monitor project progress and report updates to both internal stakeholders and customers.
- Establish and maintain strong relationships with key customer.
3. Quality gate to customer:
- Ensure that products and solutions delivered to customers meet their requirements and expectations.
Qualifications
- Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects.
- Experience with project/ engineering change process in the automotive environment.
- Good understanding of automotive technology, e/wire harness experience or knowledge.
- Native or fluent in Japanese and advanced level in English skills for customer and global team communication.
- Entrepreneurial mindset, high resilience, willingness to take responsibility.
- Proactiveness and openness to learn, work and collaborating in global team.
- Independent, well-structured and goal-oriented way of working.
- Good presentation and negotiation skills.
Additional Information
- Competitive salary, bonuses and allowances.
- Career development in the Bosch group worldwide.
- Top employer in mechanical engineer jobs and employee development policy.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.