Senior Patient Service Rep PACT - Ops Float Pool
Cedars-Sinai · Beverly Hills, California
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Patient Service Representative experiencerequired
Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required
from the posting - Medical Assistant experiencerequired
Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required
from the posting - High school diploma/GEDpreferred
High school diploma/GED preferred
from the posting - Insurance verification and benefits assessmentimplied
Verifies insurance eligibility, assesses benefits and authorization requirements
from the posting - CS-Link/Epic systemimplied
Uses detailed knowledge of the CS-Link/Epic Healthcare system to work independently and with minimal direction
from the posting - Patient scheduling and appointment managementimplied
Schedules and coordinates patient appointments, ensuring efficient patient flow and satisfaction
from the posting - Payment collection and reconciliationimplied
Oversees check-in and check-out procedures for patients, including payment collection and reconciliation
from the posting - Customer serviceimplied
responsible for coordinating the daily operations of patient services
from the posting
Read the full posting as the employer wrote it
The Senior Patient Service Representative - PACT (Float Pool) at Cedars-Sinai Medical Network is a vital role within patient services. The role is an administrative professional responsible for coordinating the daily operations of patient services across multiple medical practice locations. The position involves handling patient check-in/check-out procedures, including collection and reconciliation of payments. Verifies insurance eligibility, assesses benefits and authorization requirements, and determines patient's out-of-pocket expenses. A solid understanding of all Health Information Management (HIM) related activities is integral to the role.
Duties and Responsibilities:
Oversees check-in and check-out procedures for patients, including payment collection and reconciliation.
Maintains and manages patient demographic and insurance information in the CS-Link system, ensuring data accuracy.
Schedules and coordinates patient appointments, ensuring efficient patient flow and satisfaction.
Uses in-depth knowledge of healthcare insurance and benefits to assess authorization requirements and patient's out-of-pocket expenses.
Analyzes, evaluates, and resolves insurance issues by coordinating with insurance companies.
Acts as liaison coordinating administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Provides expert support in maintaining the physician master schedules and manage all changes as required, handling patient/provider correspondence as advised.
Manages referrals and authorizations for various insurance types, ensuring that all patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's protocols.
Assists in tracking, monitoring, and updating department-specific data as part of lean management processes.
Assists with training and mentoring Patient Service Representatives, ensuring they are equipped to perform their duties effectively. Actively participate in departmental huddles and staff meetings, delivering presentations to improve positive and effective teamwork.
Conducts patient care flow management and provide assistance in supervising CS-Link message pools.
Uses detailed knowledge of the CS-Link/Epic Healthcare system to work independently and with minimal direction.
Explains complex policies, procedures, or services to patients using administrative knowledge.
Carries out lobby PSR role in all outpatient MDN departments. This requires learning and understanding of various EPIC functionalities, knowledge and skilled specific to the covering clinic. Adapts to the workflows and procedures of different practices.
Assist with special projects or additional tasks as required by the practice manager or healthcare providers.
Qualifications
Education:
High school diploma/GED preferred
Experience:
Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
About the organization
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.The posting text is reproduced as the employer wrote it; the index adds nothing to it.