Advanced Patient Services Representative - Full Time (Radiation Oncology Coletta)
Mercy · Mercy Oklahoma Clinics
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent
from the posting - Patient Services Representative competenciesrequired
Proficient in both Patient Services Representative and Advance Patient Services Representative competencies
from the posting - Advanced Patient Services Representative competenciesrequired
Proficient in both Patient Services Representative and Advance Patient Services Representative competencies
from the posting - Medical terminologyrequired
Knowledge of medical terminology, insurance practices, and billing procedures
from the posting - Insurance practicesrequired
Knowledge of medical terminology, insurance practices, and billing procedures
from the posting - Billing proceduresrequired
Knowledge of medical terminology, insurance practices, and billing procedures
from the posting - Verbal communicationrequired
Strong verbal and written communication skills are essential
from the posting - Written communicationrequired
Strong verbal and written communication skills are essential
from the posting - Computer skillsrequired
Proficiency in basic computer skills, including data entry and word processing
from the posting - Data entryrequired
Proficiency in basic computer skills, including data entry and word processing
from the posting - Word processingrequired
Proficiency in basic computer skills, including data entry and word processing
from the posting - Customer servicerequired
Excellent customer service skills are essential for interacting with patients and visitors
from the posting - Empathyrequired
PSRs should be empathetic, patient-focused
from the posting - Attention to detailrequired
Accuracy and attention to detail are critical in this role
from the posting - Confidentiality and privacy compliancerequired
Ability to maintain confidentiality and follow privacy policy/procedure
from the posting - Adaptability under pressurerequired
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
from the posting - Problem resolutionrequired
Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Position Details:
Minimum Qualifications
Education: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
Skills, Knowledge and Abilities:
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.