Find your calling at Mercy!

The Lab Support Technician (LST I) is part of the provider care team acting in a support capacity for reports, data and scheduling functions of the laboratory. This position is responsible for providing accurate, timely and effective provision of laboratory support. The LST I will be required to exhibit excellent customer service skills in line with the Mercy Signature Service with all internal and external customer interactions. The LST I is responsible as required for the skillful acquisition of laboratory specimens for testing, utilizing safe, accurate, effective, professional methodologies while observing HIPAA confidentiality requirements and lab policies. The LST I will be responsible for all processing, transport and referral of all types of laboratory specimens and reports as required. In order for the co-worker to achieve the competencies of the LST I position they must be observed by laboratory management or designee and complete all departmental checklists for the LST I position. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Lab Support Technician I (Phlebotomy)

Full-Time | Nights Schedule: 10:30 PM - 7:00 AM

Overview

Mercy is seeking a dedicated Lab Support Technician I (Phlebotomy) to join our laboratory team. In this role, you will serve as an essential member of the provider care team, supporting laboratory operations through specimen collection, processing, reporting, data management, and customer service.

The ideal candidate is detail-oriented, committed to quality patient care, and able to provide excellent service to patients, providers, and coworkers while maintaining compliance with HIPAA regulations and laboratory policies.

Key Responsibilities

Laboratory Support & Specimen Collection

• Perform safe, accurate, and professional collection of laboratory specimens.
• Ensure proper specimen identification, labeling, handling, transport, and referral for testing.
• Assist with specimen processing and report management within laboratory specialty areas.
• Maintain confidentiality in accordance with HIPAA requirements and laboratory policies.
• Resolve billing issues as assigned.
• Receive and distribute laboratory reports under the direction of laboratory leadership.

Operational Excellence

• Demonstrate effective computer skills for electronic communication and data management.
• Organize, prioritize, and complete work within established turnaround times.
• Create and utilize work aids as needed.
• Communicate issues appropriately to stakeholders for resolution.
• Assist with inventory control and resource stewardship.
• Attend department, laboratory, and Mercy system meetings as required.

Customer Service

• Deliver exceptional service consistent with Mercy Signature Service standards.
• Communicate professionally and effectively with patients, providers, coworkers, vendors, and the public.
• Participate in training and education of staff as requested.

Quality & Compliance

• Demonstrate competency in assigned responsibilities according to CMS guidelines.
• Follow all established laboratory policies and procedures.
• Identify and participate in process improvement opportunities.
• Adhere to all safety regulations, including: Chemical Hygiene Plan Exposure Control Plan Bloodborne Pathogen Standards

Workplace Excellence

• Support departmental staffing needs and operational goals.
• Foster teamwork and collaboration with patients, providers, and coworkers.
• Demonstrate initiative by assisting laboratory and support areas when needed.
• Participate in continuing education and professional development activities.

Qualifications

Required

• High School Diploma or equivalent.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.
• Ability to demonstrate competency through departmental training and completion of required checklists.

Preferred

• College coursework in Chemistry, Biology, or other science-related fields.
• Previous clinical laboratory experience.
• Phlebotomy experience preferred.

Continuing Education Requirements

• Complete a minimum of six (6) CEUs annually.
• Submit appropriate documentation, such as attendance certificates or sign-in records.
• Complete all mandatory education and training requirements on time.
• Participate in job-related educational opportunities approved by laboratory leadership.

Why Mercy?

At Mercy, we are committed to our mission of providing compassionate care and exceptional service. Our coworkers are valued members of a team that prioritizes quality, collaboration, professional growth, and patient-centered care.

Join our team and make a difference while building a rewarding career in healthcare.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.