Patient Service Representative - Ob/Gyn, Full Time
Mercy · Mercy Hospital South
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent.
from the posting - Verbal communicationrequired
Clear and professional verbal and written communication skills
from the posting - Written communicationrequired
Clear and professional verbal and written communication skills
from the posting - Data entryrequired
accurate data entry
from the posting - Patient-focused customer servicerequired
Strong customer service skills with a patient‑focused approach
from the posting - Attention to detailrequired
High attention to detail and accuracy
from the posting - Confidentiality and privacy compliancerequired
Ability to maintain confidentiality and comply with privacy policies
from the posting - Problem-solvingrequired
Effective problem‑solving and issue resolution skills
from the posting - Customer service experiencepreferred
Customer service experience preferred
from the posting - Medical terminologyimplied
Knowledge of medical terminology, insurance, and billing processes
from the posting - Insurance and billing processesimplied
Knowledge of medical terminology, insurance, and billing processes
from the posting - Epic chartingimplied
Epic charting, scanning, faxing, and document handling
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.Position Details:
Patient Service Representative - Mercy South Clinic Ob/Gyn
Location: 10004 Kennerly Road, Suite 230A, St. Louis, MO 63128
Schedule: Full Time (40 hrs per week/1.0 FTE), Monday - Friday
Qualifications:
- Education: High school diploma or equivalent.
- Experience: Customer service experience preferred
Responsibilities:
- Greet and register patients; verify identity and manage check‑in/check‑out
- Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
- Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
- Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
- Maintain accurate registration, EHRs, and assigned work queues
- Handle patient concerns professionally and escalate as needed
- Manage daily cash drawer, accounts receivable tasks, and payment plans
- Support EPIC updates, departmental initiatives, and clinic communications
- Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
- Perform other duties as assigned
Skills, Knowledge and Abilities:
- Knowledge of medical terminology, insurance, and billing processes
- Clear and professional verbal and written communication skills
- Basic computer skills, including accurate data entry
- Strong customer service skills with a patient‑focused approach
- High attention to detail and accuracy
- Ability to maintain confidentiality and comply with privacy policies
- Adaptable, professional, and able to work well under pressure
- Effective problem‑solving and issue resolution skills
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.