Sr Service Mgmt Product Mgr/Remote
Mercy · Mercy - East
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- Remote OK
- ExperienceStated
- 5-10 years
- EducationStated
- ['bachelor degree', 'professional certificate']
Not mentioned in this posting
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- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- 8 years' experience with ServiceNow or similar platformrequired
8 years' experience working with ServiceNow or similar platform
from the posting - ITIL Foundation certificationrequired
Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire
from the posting - Scrum Master certificationrequired
Scrum Master certification required or completed within one year of hire
from the posting - Bachelor's degree in related fieldrequired
Bachelor's degree in related field, specialized training, or equivalent work experience
from the posting - Information Technology Service Management practicesrequired
Solid understanding of Information Technology Service Management practices
from the posting - Software as a Service (SAAS)required
Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
from the posting - Cloud Architecturerequired
Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
from the posting - Artificial Intelligence (AI)required
Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
from the posting - Machine Learning (ML)required
Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
from the posting - Continuous service improvementrequired
Proven ability to drive continuous service improvement
from the posting - Decision-makingrequired
Effective decision-making abilities
from the posting - Communication and writing skillsrequired
Exceptional communication, writing, and editing skills
from the posting - Project managementrequired
Strong project management skillset
from the posting - Meeting facilitationrequired
Effective meeting facilitator
from the posting - ITIL advanced certificationspreferred
ITIL advanced certifications
from the posting - ServiceNow Certified System Administrator (CSA)preferred
ServiceNow Certified System Administrator (CSA)
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
The Senior Service Management Product Manager’s primary responsibilities are serving as the liaison to caregivers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows.Position Details:
The Senior Service Management Product Manager’s primary responsibilities are serving as the liaison to caregivers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows.
Job Description:
- Ability to translate business requirements into detailed technical requirements
- Manage changes to requirements and resolve issues in innovative and practical ways
- Strong knowledge of all elements of the product development lifecycle
- Understands the capabilities and roadmap for the ServiceNow platform
- Maintains the feature roadmap for the service management platform
- Understands domain specific best practices for workflows supported on the ServiceNow platform
- Ensure stakeholders use the service management platform to its maximum potential
- Ensure all caregivers understand the process, policies, and functionality of the service management platform.
- Develops service management strategies, identifying resources, tools, and specialized support requirements to ensure operational and support processes are working in an optimal fashion.
- Determines critical success factors, KPI’s and other effective ways to measure the success of and adherence to process.
- Supports Ministry goals by identifying opportunities for improvement and evaluating performance against industry best practices.
- Additional duties as assigned.
Minimum Qualifications:
Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
Experience: 8 years' experience working with ServiceNow or similar platform.
Certification(s):
- Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire.
- Scrum Master certification required or completed within one year of hire.
Skills, Knowledge Abilities:
- Solid understanding of Information Technology Service Management practices.
- Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
- Proven ability to drive continuous service improvement
- Effective decision-making abilities
- Exceptional communication, writing, and editing skills
- Strong project management skillset
- Effective meeting facilitator
Preferred Qualifications:
Certification(s):
- ITIL advanced certifications
- ServiceNow Certified System Administrator (CSA)
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.