Site Support Technician - St Louis
Mercy · Mercy Hospital St Louis
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- night, weekend
may vary based upon labor needs including weekends and nights.
from the posting - EducationStated
- ['associate degree', 'bachelor degree', 'professional certificate']
- Visa sponsorshipStated
- no
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Associate's degree in computer science or Information Systemsrequired
Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience
from the posting - IT experiencerequired
significant IT experience OR equivalent experience
from the posting - Bachelor's Degree in Computer Science or Information Systemspreferred
Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
from the posting - Healthcare system experiencepreferred
Three years' experience in a large healthcare system
from the posting - Dell Desktop Hardware Certificationpreferred
Dell Desktop Hardware Certification
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.Position Details:
Position Description: Site Support Technician
Location: Mercy Hospital St. Louis
Type: Full-Time
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
What you'll do:
- Provide service and customer support during field visits while building positive relationships with customers.
- Complete work orders and incidents as assigned for hardware related issues.
- Diagnose errors or technical problems and determine proper solutions.
- Deploy and track new desktop hardware and peripheral assets.
- Maintain asset inventory compliance for all Mercy hardware.
- Perform end-user training for best practices including Mercy's hardware and software standards.
- Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
- Perform warm hand-offs of priority tickets to other MTS teams.
- Perform preventive maintenance for all desktop hardware and related peripherals.
- Ensure that security policies and best practices are implemented and followed effectively at every location.
- 24 x 7 support for all Priority 1 and 2 incidents.
- Hours may vary based upon labor needs including weekends and nights.
- Travel up to 125 miles may be required.
- Activation and installation of network and phone devices.
- Support of activation and setup of Mercy owned handheld devices.
- Responsible for individual and department moves.
Required Qualifications:
- Education/Experience: Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
Preferred Qualifications:
- Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
- Three years' experience in a large healthcare system.
- Dell Desktop Hardware Certification
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.