Patient Access Rep - FT, Varies/Rotating
Mercy · Mercy Hospital Southeast
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- rotating
Patient Access Rep - FT, Varies/Rotating
from the posting - ExperienceStated
- 0-2 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diplomarequired
High School diploma required
from the posting - Communication skillsrequired
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
from the posting - Patient relationship buildingrequired
establish and maintain positive working relationships with patients
from the posting - Attention to detailrequired
Strong organizational skills; attention to detail
from the posting - Computer systemsrequired
Knowledgeable and experienced with various computers systems
from the posting - 10-key calculatorrequired
Ability to use a 10-key calculator and computer keyboard
from the posting - Financial counselingrequired
Ability to discuss patient financial responsibility, outstanding balances, payment options
from the posting - Clerical experiencepreferred
1-3 years clerical experience and customer service experience preferred
from the posting - Customer servicepreferred
customer service experience preferred
from the posting - Medical terminologypreferred
Experience with medical terminology and insurance plans preferred
from the posting - Insurance knowledgepreferred
maintain knowledge and competence with insurance carriers, Medicare guidelines
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.
Position Details:
Mercy Hospital Southeast
1701 Lacey Street
Cape Girardeau, MO 63701
Hours/Schedule
Full-Time (40-hrs per week) - Varies/Rotating Shift
1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
Minimum skills, knowledge and ability requirements:
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Strong organizational skills; attention to detail.
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
- Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
- Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
- Ability to consistently follow and document established patient financial engagement and collection workflows.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.