Patient Relations Specialist
Mercy · Mercy Joplin
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- EducationStated
- ['bachelor degree']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Customer service or patient relations experiencerequired
Prior experience in customer service/patient relations.
from the posting - Communication skillsrequired
strong communication skills to interact with patients, families, and hospital staff.
from the posting - Analytical skillsrequired
Possesses analytical skills to identify trends and make recommendations for process improvements.
from the posting - Hospital systems knowledgerequired
Understands hospital services, patient care, and regulatory standards.
from the posting - MS Officerequired
proficient in using MS Office products for documentation and reporting.
from the posting - Hospital systems for data collectionrequired
Can use hospital systems for data collection and analysis.
from the posting - Task follow-throughrequired
Can follow through on tasks and motivate others.
from the posting - Self-motivationrequired
Is self-motivated and able to manage tasks without constant supervision.
from the posting - Documentation and complaint investigationrequired
Ensures accurate documentation and follow-up of patient complaints.
from the posting - Healthcare-related degreepreferred
Degree in healthcare-related field.
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.Position Details:
Minimum Qualifications:
Experience: Prior experience in customer service/patient relations.
Preferred Qualifications:
Education: Degree in healthcare-related field.
Other Skills, Knowledge, Abilities:
• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.