Patient Service Agent - Mercy Primary Care Call Center
Mercy · Mercy 7345 Watson
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- Hybrid
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
Education: High School Diploma or Equivalent
from the posting - Customer service experiencerequired
Experience: Customer Service experience
from the posting - Data entryrequired
Other Skills and Knowledge: Basic computer skills, Data Entry
from the posting - Typing speed 60 wpmrequired
type 60 wpm
from the posting - HIPAA compliancerequired
following call center scripts and HIPAA guidelines
from the posting - Professional telephone etiquetterequired
Delivers excellent customer service using exceptional telephone etiquette
from the posting - Multitaskingrequired
ability to multi-task
from the posting
Read the full posting as the employer wrote it
Find your calling at Mercy!
Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.Position Details:
Patient Service Agent - Mercy Primary Care Call Center, Watson
Full Time, Monday through Friday
Hybrid Schedule - Work from home 2 to 3 days/week after training!
Qualifications
- Education: High School Diploma or Equivalent
- Experience: Customer Service experience
- Other Skills and Knowledge: Basic computer skills, Data Entry
- Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Job Duties:
- Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
- Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.
- Document call details in the EMR according to established procedures.
- Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
- Build positive patient relationships and contribute to team performance goals.
- Support organizational mission and complete additional duties as assigned.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.