Clinic/Practice Assistant, Neurology
Mass General Brigham · Dover-NH
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.94 an hourAbout $36,837–$51,875 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent required
from the posting - Office, customer service, or administrative experiencerequired
Previous experience in an office, customer service, call center, or administrative setting
from the posting - Customer service skillsrequired
Excellent communication and customer service skills
from the posting - Organization and attention to detailrequired
Strong organization, accuracy, and attention to detail
from the posting - Multitasking in busy environmentrequired
Ability to manage multiple priorities and remain calm in a busy environment
from the posting - High-volume phone experiencepreferred
High-volume phone experience strongly preferred
from the posting - CMAA certificationpreferred
Certified Medical Administrative Assistant (CMAA) certification preferred
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Start or Grow Your Healthcare CareerAre you a customer service professional who enjoys helping people and thrives in a busy, fast-paced setting? Bring your communication skills and high-volume phone experience to a healthcare team where you can make a meaningful difference for patients. Prior healthcare experience is not required—we provide structured training.
Join Wentworth Health Partners Coastal Neurology Services, a well-established neurology practice within Mass General Brigham. You’ll work alongside an experienced, long-tenured team and supportive leadership while building valuable healthcare knowledge and skills.
This role is primarily based in Dover, NH. You’ll begin with approximately 30 days of training alongside our experienced team in Portsmouth, NH, then transition to the Dover practice. Occasional coverage in Portsmouth may also be needed.
Why You’ll Love This Opportunity:
•36-hour, four-day workweek — Tuesday–Friday, 7:30 AM–5:00 PM
•Full-time benefits
•No weekends
•Supportive leadership and an experienced, collaborative team
•Structured training
•Build a foundation for a career in healthcare
What You’ll Do
You’ll help create a welcoming patient experience and support the day-to-day operations of this busy, high-volume neurology practice.
Responsibilities include:
•Answering a high volume of calls and assisting patients with scheduling and routine questions
•Scheduling appointments and supporting patient check-in and check-out
•Receiving and routing messages about prescription refills, test results, prior authorizations, durable medical equipment (DME), and provider questions to the appropriate clinical team member
•Maintaining accurate patient records and scanning documents
•Supporting daily administrative and practice operations
Qualifications
- High school diploma or equivalent required
- Previous experience in an office, customer service, call center, or administrative setting, healthcare experience helpful but not required
- High-volume phone experience strongly preferred
- Excellent communication and customer service skills
- Strong organization, accuracy, and attention to detail
- Ability to manage multiple priorities and remain calm in a busy environment
- Certified Medical Administrative Assistant (CMAA) certification preferred
Additional Job Details (if applicable)
Ready to bring your customer service skills to healthcare? Apply today to join a supportive, experienced team, enjoy a 36-hour Monday through Thursday schedule, and build a meaningful career helping patients.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.