BFT Temporary Patient Escort Associate
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.28 an hourAbout $36,837–$50,502 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Part time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or GED equivalentrequired
High School diploma or GED equivalent
from the posting - Customer service or similar work experiencerequired
Minimum of 2 years of Customer Service or similar work experience required
from the posting - Customer service skillsrequired
Exceptional customer service skills and patience when dealing with our customers
from the posting - Interpersonal skillsrequired
Excellent interpersonal and organizational skills
from the posting - Multitasking and prioritizationrequired
Ability to handle and prioritize multiple tasks effectively
from the posting - Microsoft Office (Outlook, Workday)required
Knowledge of Microsoft Office applications Outlook and Workday
from the posting - Verbal and written communicationrequired
Excellent verbal and written communication skills
from the posting - Accuracy and attention to detailrequired
Accuracy and attention to detail
from the posting - Inventory systems and handheld devicesimplied
Ability to learn use of dept. inventory systems and handheld devices
from the posting - HIPAA complianceimplied
Always be mindful of patient confidentiality and HIPPA
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision and following established procedures, Escort Associate performs a broad range of activities. The Escort Associate will actively support the day-to-day operations of Customer Service/Patient Escort within Materials Management, focusing on the delivery of patients, medical supplies, and specimens. Escort Associates will work closely with Customer Service Representatives, Team Leaders and Supervisors in order to deliver the highest level of service that meets and exceeds our department standards and service guarantees. PRINCIPAL OPERATIONAL DUTIES AND RESPONSIBILITIES: - Primary job functions of Escort Associates is the care and pick up and escort of patients to final destinations. Deliver supplies to units as needed and per ticket. The pick up and drop off of specimen deliveries, whether rounding or call down. - Transport patients via stretcher, wheelchair, or bed. Patients move to and from test sites, patient floors, and physicians’ offices. Specimen are also picked up and dropped off at the various labs. Supply and equipment deliveries are also moved throughout the patient units and OR floors. - When escorting patient, delivering supplies/equipment, or picking up specimens Escort Associates need to always be mindful of the safety they need to take to ensure that Hospital protocol is being followed from yearly training. - All three activities have measurement times that need to be met in order to deliver excellent service to all of our customers in the Hospital. Escort Associates main objective is to deliver service in a safe, timely manner following training and Hospital policies. - When escorting patients, handling specimens, and delivering supplies Escort Associates should follow Infection Control Standards for cleaning equipment, handling specimen and covering supplies going to units. Standards are outlined in department policies/procedures. - All work completed should be documentedand tracked in its appropriate device or manner according to the training and tracking devices used to maintain records. - Exercises appropriate body mechanics, care and caution. - Always be mindful of patient confidentiality and HIPPA. - Responsible for the receipt and delivery of bulk medications from vendors to the pharmacy or nursing units as well as the transport of medication orders that are packaged for delivery from the pharmacy to various areas of MGH. - Perform other duties as assigned.
Qualifications
SKILLS/ABILITIES/COMPETENCIES REQUIRED: - Minimum of 2 years of Customer Service or similar work experience required; healthcare setting helpful. - High School diploma or GED equivalent. - Ability to work in a fast paced stressful environment - Exceptional customer service skills and patience when dealing with our customers. - Requires excellent interpersonal and organizational skills. - Strong customer service and interpersonal skills. - Knowledge of department customer service procedures. - Ability to gain product knowledge across departments. - Ability to handle and prioritize multiple tasks effectively. - Exceptional patience with all customers - Accuracy and attention to detail. - Basic mathematical skills - Knowledge of Microsoft Office applications Outlook and Workday. - Ability to learn use of dept. inventory systems and handheld devices. - Perform accurate record keeping and data entry. - Excellent verbal and written communication skills. - Flexible, particularly in meeting scheduling needs. - Working knowledge of office machines. - Ability to work in a team environment WORKING CONDITIONS: - Standing/walking most of 8-10 hour shift. - Lifting/carrying up to 40 lbs. under ideal safe lifting conditions as specified by NIOSH lifting equations - Pushing/pulling force. 33 lbs. initial force 13 lbs. sustained force. - Some hazards associated with soiled linens, and soiled equipment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.28/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.