Registration Services Representative II
Mass General Brigham · Newton-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.81–$28.3 an hourAbout $41,205–$58,864 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- evening
Evening (United States of America)
from the posting - ExperienceStated
- 0-2 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or Equivalentrequired
High School Diploma or Equivalent required
from the posting - Patient registration, customer service, or healthcare administrative experiencerequired
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required
from the posting - Medical terminologyrequired
Proficient knowledge of medical terminology, insurance processes, and registration procedures
from the posting - Insurance verification and pre-authorizationsrequired
Strong understanding of insurance verification, pre-authorizations, and coordination of benefits
from the posting - Electronic health record systemsrequired
Experience working with electronic health record (EHR) systems and registration software
from the posting - Communication and interpersonal skillsrequired
Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders
from the posting - Detail-oriented organizationrequired
Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously
from the posting - Patient confidentialityrequired
Ability to exercise discretion and maintain patient confidentiality in handling sensitive information
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues.
Does this position require Patient Care?
No
Essential Functions
-Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
-Ensure accurate and complete documentation of all registration activities.
-Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
-Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
-Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
-Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.