Patient Service Representative
Mass General Brigham · Braintree-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$25.28 an hourAbout $36,837–$52,582 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- evening, day
Ideal candidate has flexibility working evenings.
from the posting - ExperienceStated
- 0-2 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- high school diploma or equivalentrequired
High School Diploma or Equivalent required
from the posting - communication skillsrequired
Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals
from the posting - interpersonal skillsrequired
Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals
from the posting - attention to detailrequired
Strong attention to detail and accuracy in data entry and documentation
from the posting - data entryrequired
Collect and enter patient demographic information accurately into the registration system
from the posting - handling confidential informationrequired
Ability to handle confidential and sensitive information with discretion
from the posting - patient registration experiencepreferred
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
from the posting - customer servicepreferred
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
from the posting - medical terminologypreferred
Knowledge of medical terminology and insurance processes is beneficial
from the posting - insurance processespreferred
Knowledge of medical terminology and insurance processes is beneficial
from the posting - electronic health record (EHR) systemspreferred
Familiarity with electronic health record (EHR) systems and registration software
from the posting - registration softwarepreferred
Familiarity with electronic health record (EHR) systems and registration software
from the posting - office software applicationspreferred
Proficiency in using office software applications, such as word processing, spreadsheets, and email
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.
Qualifications
- Job Description
Spaulding Braintree - Conveniently located off 128, 93, and route 3.
Free parking
Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.
Essential Functions
-Greet patients and provide a warm and welcoming environment during the registration process.
-Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
-Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
-Provide exceptional customer service to patients, family members, and visitors.
-Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
-Assist patients in completing registration forms and explain the registration process.Ideal candidate has flexibility working evenings.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications, such as word processing, spreadsheets, and email.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.