Practice Assistant II, Orthopedics
Mass General Brigham · Waltham-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$23.2 an hourAbout $36,837–$48,256 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent required.
from the posting - Office experiencerequired
2–3 years of office experience required
from the posting - Microsoft Office Suiterequired
Proficiency in Microsoft Office Suite
from the posting - Communication skillsrequired
Strong communication, organizational, multitasking, and time management skills.
from the posting - Patient-first mindsetrequired
A patient-first mindset with the ability to remain professional, adaptable, and attentive
from the posting - Epicimplied
maintaining accurate records in Epic
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Orthopedic Ambulatory Clinic | Onsite | Monday – FridayBuild your career in healthcare while making a difference in the patient experience!
We are seeking a friendly, organized, and patient-focused Practice Assistant to join our fast-paced Orthopedic Ambulatory Clinic. In this highly visible, patient-facing role, you will be an essential part of our team, helping ensure patients feel welcomed, informed, and supported throughout their visits.
Whether you're an experienced administrative professional or looking to grow your career in healthcare, this is an excellent opportunity to develop your skills in a collaborative clinical environment.
What You'll Do:
- Serve as the first point of contact for patients, providing a welcoming and professional experience throughout check-in and check-out.
- Coordinate patient appointments, schedule follow-up visits, answer incoming calls, and respond to patient inquiries.
- Verify patient demographics, insurance information, referrals, and clinical documentation while maintaining accurate records in Epic.
- Collect co-payments, assist with patient forms and portal enrollment, and coordinate patient visits with radiology and casting services as needed.
- Keep patients informed of appointment delays and collaborate with clinical staff to support an efficient patient experience.
- Support daily practice operations, including preparing patient charts, scanning medical records, managing correspondence, and maintaining an organized front desk.
- Serve as an Epic resource for scheduling, registration, and billing, providing guidance to colleagues as needed. Training is provided!
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required; experience in healthcare or a customer service-driven environment is welcomed.
- Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
- Strong communication, organizational, multitasking, and time management skills.
- A patient-first mindset with the ability to remain professional, adaptable, and attentive in a busy clinical setting.
- Ability to work collaboratively with patients, providers, and administrative colleagues while maintaining accuracy and attention to detail.
Additional Job Details (if applicable)
Why Join Our Team?
- Starting pay of $20.00/hour+, based on experience
- Comprehensive benefits including medical, dental, and vision coverage
- 403(b) retirement plan
- Tuition reimbursement
- Discounted MBTA pass and additional employee perks
- Opportunity to grow your career within a world-class orthopedic program
You'll play an important role in delivering a positive patient experience while gaining valuable exposure to orthopedic care and clinical operations. Join a team where your organizational skills, customer service expertise, and commitment to helping others make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $23.20/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.