Clinic/Practice Assistant, Pulmonary
Mass General Brigham · Salem-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.94 an hourAbout $36,837–$51,875 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Pulmonary practice Monday through Friday, hours ranging from 7:45 am to 5:30 pm.
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent required.
from the posting - Office experiencerequired
Two to three years of office experience required.
from the posting - Microsoft Officerequired
Proficiency with Microsoft Office applications and comfort using standard office technology.
from the posting - Phone systems managementrequired
Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
from the posting - Written communicationrequired
Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
from the posting - Verbal communicationrequired
Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
from the posting - Organization and time managementrequired
Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.
from the posting - Office operations and proceduresrequired
Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
from the posting - Certified Medical Administrative Assistantpreferred
Certified Medical Administrative Assistant certification preferred.
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Bring your organization, professionalism, and commitment to exceptional patient service to a collaborative Pulmonary practice where every interaction helps patients feel welcomed, supported, and confident in their care.About the Role
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Pulmonary practice Monday through Friday, hours ranging from 7:45 am to 5:30 pm.
In this important front-office role, you will help support smooth daily practice operations by welcoming patients, managing appointment workflows, answering phone calls, processing documentation, and partnering with providers and care teams to deliver a positive patient experience.
Why This Role Matters
Clinic/Practice Assistants are often the first and last point of contact for patients and families. Your ability to communicate clearly, stay organized, and handle details with care helps keep the practice running efficiently and ensures patients receive timely, compassionate support throughout their visit.
What You’ll Do
• Welcome and assist patients during check-in and check-out.
• Schedule appointments, maintain appointment records, and help manage daily provider schedules.
• Answer phone calls, assist callers with routine questions, take accurate messages, and route inquiries appropriately.
• Support patient visit workflows, including billing forms, copayments as needed, scanning documents, and maintaining accurate records.
• Request patient medical records, laboratory results, and other documentation needed by the care team.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to others as needed.
• Support more complex administrative functions, such as schedule changes or specialized scheduling workflows, based on department needs and competency level.
Qualifications
What We’re Looking For
• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications and comfort using standard office technology.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.
Ideal Candidate
The ideal candidate is dependable, detail-oriented, patient-focused, and comfortable supporting a busy outpatient specialty practice. You enjoy helping people, communicating with professionalism, keeping details organized, and collaborating with clinicians and colleagues to create a smooth experience for patients and families.
Additional Job Details (if applicable)
Additional Job Description
Benefits That Support You
At Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well-being, career growth, and life outside of work.
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Additional employee perks and offerings
Join Our Team
If you are a customer-service focused professional who enjoys supporting patients, partnering with care teams, and keeping a busy practice running smoothly, we encourage you to apply and bring your skills to our Pulmonary practice.
Remote Type
Work Location
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.