Medical Receptionist, Martha's Vineyard Hospital
Mass General Brigham · Oak Bluffs-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $20.73–$42.97 an hourAbout $43,118–$89,378 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 0-2 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or Equivalentrequired
High School Diploma or Equivalent required
from the posting - Customer service experiencerequired
0-1 year required
from the posting - Courteous telephone interactionsrequired
Displays courteous telephone interactions and interview activities with patients
from the posting - HIPAA compliancerequired
Follows HIPAA Guidelines for the management of patient privacy and confidentiality
from the posting - Customer service experience in clinical settingpreferred
1-3 years of customer service experience, preferably in a clinical setting
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:The purpose of your job is to serve patients by greeting and helping them; scheduling appointments; and maintaining records and accounts.
Does this position require Patient Care? No
Essential Functions:
-Provides excellent customer service to internal/external customers.
-Provides basic information to patients.
-Has ability to field patient questions and direct accordingly.
-Accurately collects/verifies Demographics/Financial information.
-Triages Telephone calls.
-Arranges Escort Services.
-Collects Co-pays.
-Collects payment at time of service from Self-Pay patients and directs them to Financial Counselor.
-Ensures completeness of Paper/System forms.
-Requests Medical Records.
-Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
-Maintains Physical Environment.
-Has ability to cross cover within the office.
-Assists with orienting new staff in their own practice settings.
-Participates in practice meetings; may be directed to keep minutes in offices where there are not Lead Receptionists.
-Carries out special projects as directed.
-Performs other duties as assigned.
-Compiles with all policies and standards.
Qualifications
Education:
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience:
1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.
Knowledge, Skills and Abilities:
- Displays courteous telephone interactions and interview activities with patients.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$20.73 - $42.97/Hourly
Grade
SM1206
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.