Practice Assistant II
Mass General Brigham · 15-33 Tufts Street North End Waterfront Health Boston
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Office experiencerequired
Two to three years of office experience required
from the posting - Spanish language skillsrequired
Bilingual Spanish language skills
from the posting - Microsoft Officerequired
Proficiency with Microsoft Office and common office procedures
from the posting - Written communicationrequired
Strong written and verbal communication skills
from the posting - Verbal communicationrequired
Strong written and verbal communication skills
from the posting - Organizationrequired
Excellent organization and time management skills
from the posting - Time managementrequired
Excellent organization and time management skills
from the posting - Phone systemsrequired
Comfort using phone systems and learning scheduling, registration, and billing workflows
from the posting - EPICimplied
scan documents into the patient medical record in EPIC
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Make a Difference in Every Patient’s ExperienceJoin the North End Health Center as a Practice Assistant II and help create a welcoming, efficient experience for patients and care teams. In this onsite role, you will support daily practice operations, coordinate patient visits, and serve as a key point of contact throughout the scheduling, check-in, and check-out process.
What You’ll Do
• Schedule appointments, maintain records, and support patient check-in and check-out.
• Greet and assist patients, answer calls, respond to routine questions, and take accurate messages.
• Process billing forms, collect co-payments when required, and scan documents into the patient medical record in EPIC.
• Coordinate medical records and lab results, distribute mail and faxes, and prepare forms, schedules, memos, and other materials.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC super user for scheduling, registration, and billing systems; training is provided.
• Assist and train colleagues and, at an advanced competency level, support specialized functions such as surgical scheduling and schedule changes or blocking.
Qualifications
What You’ll Bring
- Two to three years of office experience required.
- Bilingual Spanish language skills.
- Proficiency with Microsoft Office and common office procedures, including filing, copying, scanning, printing, and faxing.
- Strong written and verbal communication skills, including the ability to compose professional emails, memos, and letters.
- Excellent organization and time management skills, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.
- Comfort using phone systems and learning scheduling, registration, and billing workflows.
Additional Job Details (if applicable)
- Location: North End Health Center
- Schedule: 40 hours per week, days, onsite
- Compensation: Starting at $20.00 per hour, with increases based on relevant years of experience
- Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.