Practice Assistant II - Pain Management
Mass General Brigham · Brookline-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.94 an hourAbout $36,837–$51,875 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or Equivalentrequired
High School Diploma or Equivalent required
from the posting - Office experiencerequired
Office experience 2-3 years required
from the posting - Microsoft Office Suite proficiencyrequired
Proficiency with all Office Suite
from the posting - Phone system operationrequired
Ability to use the phone system
from the posting - Written communicationrequired
Communicating effectively in writing as appropriate for the needs of the audience
from the posting - Time managementrequired
Managing one's own time and the time of others
from the posting - Organization skillsrequired
Well-organized and good time management skills
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join a compassionate and collaborative Pain Management team where you'll play an essential role in creating a positive patient experience and helping daily operations run smoothly. This is an excellent opportunity for an organized, customer-focused professional who enjoys balancing administrative responsibilities with direct support of a busy clinical practice.
Qualifications
- Welcome and assist patients throughout their visit, including check-in and check-out activities.
- Schedule appointments, maintain appointment records, and coordinate patient visits.
- Answer phones, respond to routine inquiries, and direct calls appropriately.
- Process patient documentation, scan records into the electronic medical record, and maintain organized files.
- Support patient care coordination by obtaining medical records, test results, and other necessary information.
- Handle messages related to prescription refills, prior authorizations, provider questions, and test results.
- Assist with billing-related processes, including co-pay collection when needed.
- Serve as a key resource for scheduling, registration, and billing systems, providing support and training to team members.
- Support advanced scheduling functions, including provider schedule management and surgical scheduling as needed.
- Strong organizational, communication, and customer service skills.
- Ability to multitask in a fast-paced healthcare environment.
- Attention to detail and commitment to providing exceptional support to patients and colleagues.
- Experience with administrative, scheduling, registration, or healthcare office functions is highly valued.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Office experience 2-3 years required
Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable)
At Mass General Brigham, you'll be part of a team dedicated to delivering outstanding care and service. Your contributions will help ensure an efficient, welcoming experience for patients while supporting the important work of our clinical teams.
If you're a detail-oriented professional who enjoys helping others and thrives in a collaborative environment, we'd love to hear from you.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.