Medication Support Coordinator
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $22.81–$27.71 an hourAbout $47,445–$57,637 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- Hybrid
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High School Diploma or Equivalent required
from the posting - Pharmacy technician experiencerequired
Previous pharmacy technician experience in a hospital, retail, specialty, ambulatory pharmacy
from the posting - Prior authorizationsrequired
Experience with prior authorizations, insurance billing, rejected claims, medication access, patient-assistance programs, or specialty medications
from the posting - Insurance billingrequired
Experience with prior authorizations, insurance billing, rejected claims, medication access, patient-assistance programs, or specialty medications
from the posting - Medication accessrequired
Experience with prior authorizations, insurance billing, rejected claims, medication access, patient-assistance programs, or specialty medications
from the posting - Electronic medical recordsrequired
Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook
from the posting - Pharmacy systemsrequired
Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook
from the posting - Insurance portalsrequired
Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook
from the posting - Microsoft Outlookrequired
Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook
from the posting - Healthcare privacy regulationsrequired
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
from the posting - Medical terminologyrequired
Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
from the posting - Written communication skillsrequired
Strong written and verbal communication skills.
from the posting - Verbal communication skillsrequired
Strong written and verbal communication skills.
from the posting - Active listeningrequired
Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
from the posting - Problem solvingrequired
Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
from the posting - Pharmacy Technician certificationpreferred
Pharmacy Technician registration, license, or national certification, such as PTCB CPhT or NHA ExCPT preferred but not required
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
We are seeking a full time Medication Support Coordinator for a hybrid position which will required on site 2-3 days per week at the Phyllis Jen Center at 75 Francis Street, Boston.This opportunity is well suited for an experienced pharmacy technician who is interested in applying their medication knowledge, insurance experience, and patient-service skills in a care-coordination role. The Medication Support Coordinator supports patients and clinical teams with prior authorizations, medication access, insurance coverage, durable medical equipment, and financial-assistance programs.
Main Responsibilities
Durable Medical Equipment (DME) Management
• Accurately complete, process, and submit order forms and certificates of medical necessity for DME.
• Coordinate with healthcare providers to ensure all clinical documentation precisely aligns with payer-specific DME coverage requirements.
• Follow up routinely with DME vendors and insurance plans to track order status, resolve fulfillment delays, and ensure timely delivery to the patient.
Secondary Responsibilities
Patient Coordination & Assistance
• Conduct one-on-one meetings with patients to explain insurance benefits, out-of-pocket costs, and available financial support options.
• Complete, submit, and track applications for Patient Assistance Programs (PAP), foundation grants, and co-pay cards on behalf of eligible patients.
• Guide patients through the access journey, clearly communicating the documentation required for medication and equipment approvals.
Prior Authorizations & Coverage Guidance
• Processing and submitting prior authorizations, maintaining a high level of expertise in clinical criteria.
• Investigate, draft, and respond to detailed daily inquiries from providers regarding insurance coverage guidelines, clinical criteria requirements, and denial management strategies.
• Act as the primary escalation point for complex coverage issues, collaborating with clinical staff to formulate and submit successful appeals for denied therapies.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Previous pharmacy technician experience in a hospital, retail, specialty, ambulatory pharmacy
Experience with prior authorizations, insurance billing, rejected claims, medication access, patient-assistance programs, or specialty medications
Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook
Pharmacy Technician registration, license, or national certification, such as PTCB CPhT or NHA ExCPT preferred but not required
Knowledge, Skills and Abilities
- Knowledge of laws and regulations related to clinical practice and patient confidentiality.
- Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
- Strong written and verbal communication skills.
- Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.81 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.