Clinic/Practice Assistant, Rheumatology
Mass General Brigham · Newton-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.37–$27.71 an hourAbout $40,290–$57,637 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or equivalentrequired
High School Diploma or equivalent required
from the posting - Medical office or front desk experiencerequired
2–3 years of medical office or front desk experience required
from the posting - Communication skillsrequired
Strong communication, attention to detail, and commitment to excellent patient service
from the posting - Attention to detailrequired
Strong communication, attention to detail, and commitment to excellent patient service
from the posting - Patient servicerequired
commitment to excellent patient service
from the posting - Epicpreferred
Epic experience strongly preferred
from the posting - Patient check-in/check-outpreferred
Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred
from the posting - Appointment schedulingpreferred
Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred
from the posting - Copayment collectionpreferred
Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred
from the posting - High-volume phone coveragepreferred
Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred
from the posting - Certified Medical Administrative Assistantpreferred
Certified Medical Administrative Assistant preferred
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Full-Time, 40 Hours | Monday–Friday, 8:30 AM–5:00 PM | Free ParkingAre you an experienced medical office professional who thrives in a patient-facing role? Join our outpatient Rheumatology team at Newton-Wellesley Hospital and become part of a collaborative practice where your organization, communication skills, and customer service make a meaningful impact every day.
About the Practice
Our Rheumatology team includes five providers delivering comprehensive inpatient, outpatient, and emergency consultative care for patients with rheumatic and autoimmune conditions. The practice provides advanced evaluation and treatment for a wide range of musculoskeletal and connective tissue disorders affecting the joints, muscles, bones, and soft tissues, including arthritis and other complex autoimmune diseases.
Why This Role Stands Out
As a Clinic/Practice Assistant, you will partner closely with one other front desk team member to support a busy outpatient specialty practice. This is a great opportunity for someone who enjoys building strong patient relationships, keeping operations running smoothly, and serving as a key point of contact for patients, providers, and care team members.
What You’ll Do
• Welcome patients and support check-in and check-out procedures.
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
• Answer a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments as needed and process patient billing forms.
• Scan documents into the patient medical record and support accurate documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.
Qualifications
- High School Diploma or equivalent required.
- 2–3 years of medical office or front desk experience required.
- Epic experience strongly preferred.
- Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred.
- Certified Medical Administrative Assistant preferred.
- Strong communication, attention to detail, and commitment to excellent patient service.
Additional Job Details (if applicable)
At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.
Offerings include:
Medical, dental, and vision insurance
A robust retirement savings program
Generous paid time off
Tuition assistance and professional development support
And other perks!
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.