Senior Practice Assistant
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.37–$27.71 an hourAbout $40,290–$57,637 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High School Diploma or equivalentrequired
High School Diploma or equivalent (required)
from the posting - Office experiencerequired
3–5 years of office experience (required)
from the posting - Advanced Microsoft Office skillsrequired
Advanced Microsoft Office skills—Outlook, Word, Excel, and PowerPoint
from the posting - Clear written and verbal communicationrequired
Clear, professional written and verbal communication
from the posting - Organization and time managementrequired
Strong organization, time management, and attention to detail
from the posting - Attention to detailrequired
attention to detail
from the posting - Appointment schedulingimplied
Book appointments and maintain accurate appointment records
from the posting - Patient communicationimplied
Assist callers with routine questions and triage matters appropriately
from the posting - Message handlingimplied
Handle messages on prior authorizations, provider questions, prescription refills, and test results
from the posting - Billing and documentationimplied
Process billing forms and scan documents into the patient record (Epic)
from the posting - Epic system proficiencyimplied
scan documents into the patient record (Epic)
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Be the Heart of Our PracticeAre you organized, patient-focused, and the go-to person others rely on? Join our team and help keep clinical operations running smoothly while making every patient visit a positive experience.
What You'll Do
• Manage patient visits from start to finish scheduling, check-in, and check-out
• Book appointments and maintain accurate appointment records
• Assist callers with routine questions and triage matters appropriately
• Handle messages on prior authorizations, provider questions, prescription refills, and test results
• Process billing forms and scan documents into the patient record (Epic)
• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting colleagues
• Take on specialized tasks such as surgical scheduling and schedule changes/blocking
• Support additional responsibilities as needed
Why You'll Love This Role
• Be a trusted expert and resource for your team
• Build advanced skills in specialized scheduling and practice operations
• Make a real difference in every patient's experience
Qualifications
Are you the organized, tech-savvy professional who keeps an office running smoothly? Join our team and be the go-to person who helps colleagues and callers get what they need—clearly, accurately, and on time.
What You'll Do
- Be the first point of contact by phone—handling non-routine calls, taking complete and accurate messages, and solving routine issues
- Compose, edit, and proofread emails, memos, and letters
- Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
- Manage your own time—and help manage others' time—while juggling multiple priorities
- Follow established protocols and work confidently within office systems
What You Bring
- High School Diploma or equivalent (required)
- 3–5 years of office experience (required)
- Advanced Microsoft Office skills—Outlook, Word, Excel, and PowerPoint
- Clear, professional written and verbal communication
- Strong organization, time management, and attention to detail
Ready to make an impact behind the scenes? Apply today!
Additional Job Details (if applicable)
Department: MGH Bulfinch Medical Group, 50 Staniford Street, Boston, MA
Schedule: 40 hours, days, onsite
Compensation: Starting at $22.00/hour, with increases based on years of experience.
Benefits: Medical, dental, vision, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!
Make a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support that keeps our practice running smoothly. In this fast-paced role, you’ll be the friendly face who helps create a positive, efficient, and compassionate environment for patients and clinical staff.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.