Practice Assistant II
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $17.71–$24.94 an hourAbout $36,837–$51,875 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'professional certificate']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent (required; experience cannot substitute)
from the posting - Office experiencerequired
2–3 years of office experience
from the posting - Microsoft Office Suiterequired
Proficiency in Microsoft Office Suite and standard office tasks
from the posting - Phone communicationrequired
Confidence managing phone calls, including non-routine calls, and resolving routine issues
from the posting - Written and verbal communicationrequired
Clear written and verbal communication, including emails, memos, letters, and accurate messages
from the posting - Organization and time managementrequired
Strong organization and time management to juggle multiple tasks, follow protocols, and work within established systems
from the posting - Certified Medical Administrative Assistant (CMAA)preferred
Certified Medical Administrative Assistant (CMAA) certification
from the posting - Epic EHRimplied
Serve as an Epic Super User for scheduling, registration, and billing, and help train others
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Practice Assistant II– Be the Welcoming Face of Patient CareAre you organized, people-focused, and ready to make a difference? As a Practice Assistant, you'll keep our clinical practice running smoothly by welcoming patients, managing visits from scheduling through check-out, and supporting providers so they can focus on care.
What You'll Do
• Greet and assist patients; schedule, check in, and check out visits
• Answer phones, handle routine inquiries, and maintain appointment records
• Screen and route messages on prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into Epic
• Request medical records and lab results; file patient materials and print schedules
• Manage mail and faxes, and prepare forms, records, schedules, and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train others
Why You'll Love It
• Full Epic training provided, no prior experience with the system required
• Room to grow into advanced work such as surgical scheduling and schedule management
• A patient-facing role where your work directly supports quality care
Qualifications
Join Our Team: Practice Assistant II
Are you an organized, detail-oriented office professional who keeps things running smoothly? Bring your skills to a collaborative team where your communication and multitasking strengths make a real difference every day.
What You'll Bring
- High school diploma or equivalent (required; experience cannot substitute)
- 2–3 years of office experience
- Proficiency in Microsoft Office Suite and standard office tasks (filing, copying, scanning, printing, faxing)
- Confidence managing phone calls, including non-routine calls, and resolving routine issues
- Clear written and verbal communication, including emails, memos, letters, and accurate messages
- Strong organization and time management to juggle multiple tasks, follow protocols, and work within established systems
Nice to Have
- Certified Medical Administrative Assistant (CMAA) certification
Ready to make an impact? Apply today!
Additional Job Details (if applicable)
Department: MGH Bulfinch Medical Group, 50 Staniford Street, Boston, MA
Schedule: 40 hours, days, onsite
Compensation: Starting at $22.00/hour, with increases based on years of experience.
Benefits: Medical, dental, vision, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!
Make a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support that keeps our practice running smoothly. In this fast-paced role, you’ll be the friendly face who helps create a positive, efficient, and compassionate environment for patients and clinical staff.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.