Senior Practice Assistant, Cardiology
Mass General Brigham · Location not mentioned
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.37–$27.71 an hourAbout $40,290–$57,637 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 5-10 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent required.
from the posting - Office experiencerequired
5 years of office experience required.
from the posting - Advanced Microsoft Office skillsrequired
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
from the posting - Office operations knowledgerequired
Strong knowledge of office operations, standards, and administrative procedures.
from the posting - Written and verbal communication skillsrequired
Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
from the posting - Non-routine phone inquiry managementrequired
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
from the posting - Organizational and multitasking skillsrequired
Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
from the posting - Independent work and protocol adherencerequired
Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.
from the posting - Guidance and supervision of colleaguesrequired
Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
BWH Cardiology, Watkins Clinic | Onsite | Monday–FridayTake the next step in your healthcare career while making a meaningful difference in cardiovascular care and the patient experience!
We are seeking an experienced, organized, and patient-focused Sr. Practice Assistant to join the Watkins Clinic within the Department of Cardiology at Brigham and Women's Hospital. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a specialized cardiovascular care setting.
Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise, and contribute to a collaborative team dedicated to delivering exceptional cardiac care.
What You'll Do
- Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
- Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
- Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
- Perform complex administrative functions, including provider schedule changes, appointment blocking, and specialized scheduling as needed.
- Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
- Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
- Collect co-payments when required and support patient registration and billing processes.
- Support daily office operations, including managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
- Collaborate with cardiologists, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 5 years of office experience required.
- Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- Strong knowledge of office operations, standards, and administrative procedures.
- Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
- Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
- Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
- Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.
Additional Job Details (if applicable)
Why Join Our Team?
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career in a senior administrative role within the Watkins Cardiology Clinic at Brigham and Women's Hospital.
- Develop specialized expertise in cardiovascular practice operations, complex scheduling, patient access, registration, and billing.
- Build leadership experience by providing guidance and support to fellow administrative team members.
- Collaborate with cardiologists, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
- Gain valuable experience supporting specialized cardiac services while contributing to operational improvements and efficient patient coordination.
You'll play an important role in supporting efficient cardiology practice operations while helping create a positive and compassionate experience for patients and families. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.