Senior Practice Assistant - Plastic Surgery
Mass General Brigham · Boston-MA
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- PayStated
- $19.37–$27.71 an hourAbout $40,290–$57,637 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- day
Work Shift Day (United States of America)
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diplomarequired
High School Diploma or equivalent required
from the posting - Office experiencerequired
3–5 years of office experience required
from the posting - Surgical schedulingrequired
Strong surgical scheduling experience and the ability to navigate the demands of a busy practice
from the posting - Patient schedulingrequired
Experience with patient scheduling, registration, billing, and electronic medical record systems
from the posting - Patient registrationrequired
Experience with patient scheduling, registration, billing, and electronic medical record systems
from the posting - Billingrequired
Experience with patient scheduling, registration, billing, and electronic medical record systems
from the posting - Electronic medical record systemsrequired
Experience with patient scheduling, registration, billing, and electronic medical record systems
from the posting - Microsoft Outlookrequired
Strong technology skills, including advanced proficiency with Outlook, Word, Excel, and PowerPoint
from the posting - Microsoft Wordrequired
Strong technology skills, including advanced proficiency with Outlook, Word, Excel, and PowerPoint
from the posting - Microsoft Excelrequired
Strong technology skills, including advanced proficiency with Outlook, Word, Excel, and PowerPoint
from the posting - Microsoft PowerPointrequired
Strong technology skills, including advanced proficiency with Outlook, Word, Excel, and PowerPoint
from the posting - Customer servicerequired
Excellent organization, communication, time management, and customer service skills
from the posting - Communicationrequired
Strong written communication, proofreading, editing, and telephone skills
from the posting - Healthcare experiencepreferred
3–5 years of office experience required, ideally within a healthcare, medical office, or surgical specialty setting
from the posting
Read the full posting as the employer wrote it
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join a premier Plastic Surgery practice and play a key role in delivering an exceptional patient experience while supporting the operations of a fast-paced surgical specialty team. We're seeking an experienced healthcare professional who excels in complex scheduling, enjoys being a resource for colleagues, and thrives in a dynamic, high-volume environment.
Qualifications
What You'll Do
- Coordinate patient scheduling, registration, check-in, and check-out activities.
- Manage complex surgical scheduling and provider calendars, helping ensure seamless coordination of patient care and practice operations.
- Assist patients and callers with appointments, questions, and practice-related needs.
- Process billing forms and maintain accurate patient records within electronic medical record systems.
- Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
- Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to team members.
- Perform advanced scheduling functions, including surgical scheduling, schedule changes, and provider template management.
- Provide functional guidance to Practice and Office Assistants and partner with leadership to support daily operations.
What You’ll Bring
- High School Diploma or equivalent required.
- 3–5 years of office experience required, ideally within a healthcare, medical office, or surgical specialty setting.
- Strong surgical scheduling experience and the ability to navigate the demands of a busy practice.
- Experience with patient scheduling, registration, billing, and electronic medical record systems.
- Excellent organization, communication, time management, and customer service skills.
- Ability to manage multiple priorities while remaining composed, empathetic, and professional in challenging situations.
- Strong technology skills, including advanced proficiency with Outlook, Word, Excel, and PowerPoint.
- Strong written communication, proofreading, editing, and telephone skills.
Additional Job Details (if applicable)
The position starts at approximately $22 per hour, with compensation increasing based on the candidate’s specific experience and qualifications.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.