Technical Support Analyst
SGS · Bogotá, Bogotá, Colombia
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Contractor
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- No requirement has been itemized for this posting yet. The employer’s words are in the full posting below.
Read the full posting as the employer wrote it
Descripción de la empresa
SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.
Descripción del empleo
The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.
Requisitos
Education
- College diploma in Information Technology or related discipline
- Bachelor’s degree preferred
Experience
- 4+ years in corporate IT support
- Hardware/software troubleshooting and break-fix/repair
- Customer service in IT technical roles
Technical Skills
- End-user and server hardware/software, operating systems, protocols
- Active Directory access and permissions
- Networking appliances troubleshooting and configuration
- Mobile device support
- Knowledge of Azure preferred
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication (verbal and written)
- Customer service orientation
- Time management and prioritization skills
- Ability to manage multiple projects in fast-paced environments
Languages
- English: Intermediate proficiency required
- French and/or Spanish preferred
The posting text is reproduced as the employer wrote it; the index adds nothing to it.