Senior Customer Service
SGS · Ho Chi Minh City, Vietnam
What the posting says
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- Employment typeStated
- Full time
- ShiftStated
- evening
laboratory, other than regular business hours, which can include evenings, weekend / holidays, when needed to meet business / customer
from the posting
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- ExperienceNot mentioned
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- EducationNot mentioned
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- Visa sponsorshipNot mentioned
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Requirements, each with its sentence from the posting
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Company Description
SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Job Description
- Organize the resource of team to perform daily operation relevant to inquiries, samples receipt/ dispatch, test reports, debt collection, etc.
- Coordinate with Sales to approach clients (targeting Chinese clients) for generating revenue/ profit- Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation
- Propose and review training needs and implement training as plan of team
- Working with lab supervisors for ensuring all job complete ontime to client
- Review all test report before sending them to client- Undertake any other duties relevant to CS/report of Lab when deemed as appropriate by Line Supervisor (or higher level)
Qualifications
- University graduation with related background
- At least 3 years experience working in CS of laboratory testing field
- Good typing and computer skills
- Good communication skill in both Vietnamese and English
Additional Information
Position may require an individual to return back to the laboratory, other than regular business hours, which can include evenings, weekend / holidays, when needed to meet business / customer commitments.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.