Operational Excellence Manager
Experian · Sofia, Bulgaria
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- Hybrid
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Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
You will lead complex cross-functional improvement initiatives and provide hands-on operational excellence consultancy to business teams. You will use Lean Six Sigma Black Belt expertise, data analysis and stakeholder collaboration to improve efficiency, customer outcomes and process performance. You will build a pipeline of opportunities, deliver measurable and sustainable benefits, and develop continuous improvement capability through coaching, mentoring, facilitation and knowledge transfer. You will report to the Director, Transformation and Operational Excellence.
What You'll Be Doing
Partner with business teams to identify, assess and prioritise improvement opportunities aligned to customer, operational, financial and control objectives, building a credible pipeline of Lean Six Sigma and operational excellence initiatives ranging from rapid improvement activities to complex Black Belt projects.
Lead complex improvement projects through the full DMAIC lifecycle (Define, Measure, Analyse, Improve, Control), developing business cases, implementation plans, and managing milestones, risks, issues and dependencies to ensure successful delivery.
Analyse process, customer and performance data to identify root causes, quantify opportunities and support fact-based decision-making, while facilitating workshops using tools such as process mapping, value stream analysis, root cause analysis, hypothesis testing, capability analysis and solution design.
Matrix-lead cross-functional teams and influence stakeholders from operational management to Director level, ensuring improvements consider customer impact, operational risk, controls, compliance, data privacy and audit readiness.
Identify, shape and implement process, automation, workflow, process mining, low-code and AI-enabled improvement opportunities, while defining measures, controls and handover arrangements to ensure sustainable outcomes.
Build continuous improvement capability by coaching Yellow Belts, Green Belts and project teams, delivering Lean Six Sigma training and workshops, and contributing to the enhancement of operational excellence methodologies, templates, training materials and communities of practice.
Qualifications
What we're looking for
- Lean Six Sigma Black Belt certification, with proven experience leading complex, end-to-end DMAIC improvement projects.
- 5+ years of relevant experience in Operational Excellence, Continuous Improvement, Business Transformation, Process Improvement or a similar environment, including at least 2–3 years operating at Black Belt level.
- Practical experience with Lean Six Sigma methodologies, including DMAIC, process mapping, root cause analysis, value stream analysis, hypothesis testing, process capability and control planning.
- Experience mentoring Yellow Belts, Green Belts or project teams in the practical application of Lean Six Sigma.
- Understanding of automation and digital improvement opportunities, including areas such as RPA, workflow optimisation, process mining, low-code solutions and AI.
- Experience working in a large, international or matrix organisation.
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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