Customer Service Executive (English OR Bilingual - English & Chinese)
Avery Dennison · Hiệp Phước, Hồ Chí Minh, Vietnam
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- ExperienceStated
- 2-5 years
- EducationStated
- ['bachelor degree']
Not mentioned in this posting
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- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Bachelor's degreerequired
Bachelor's degree
from the posting - Customer service experiencerequired
At least 02 working years related experience in: Customer Service
from the posting - English written and verbal skillsrequired
Strong written, verbal skills in English-Chinese OR English
from the posting - Chinese languagerequired
Strong written, verbal skills in English-Chinese OR English
from the posting - Microsoft Officerequired
understanding of applicable computer systems, such as Microsoft Office
from the posting - Customer service skillsrequired
Excellent customer service & presentation skills
from the posting - Presentation skillsrequired
Excellent customer service & presentation skills
from the posting - Overtime availabilityrequired
Willing to work OT if any
from the posting - Supply chain experiencepreferred
At least 02 working years related experience in: Customer Service, Supply Chain
from the posting
Read the full posting as the employer wrote it
Company Description
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.
Job Description
1. Handle order processing in accounts:
- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one lcoation, local factories)
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary
4. Following-up:
- Coordinate & follow up return, defected labels in handling process properly
Qualifications
Bachelor’s degree.
At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...
Strong written, verbal skills in English-Chinese OR English
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
Excellent customer service & presentation skills.
Willing to work OT if any.
Additional Information
Please share your CV via: duchuy.vo@ap.averydennison.com
The posting text is reproduced as the employer wrote it; the index adds nothing to it.