Inside Sales & Customer Support Specialist
Avery Dennison · Silverwater, New South Wales, Australia
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- Work arrangementStated
- Hybrid
- ExperienceStated
- 2-5 years
- EducationStated
- ['high school', 'associate degree', 'bachelor degree']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High school diploma or equivalentrequired
High school diploma or equivalent
from the posting - Inside sales experiencerequired
2+ years of experience in inside sales, account management, customer service, or a related administrative role
from the posting - Account managementrequired
2+ years of experience in inside sales, account management, customer service, or a related administrative role
from the posting - Customer servicerequired
2+ years of experience in inside sales, account management, customer service, or a related administrative role
from the posting - Office softwarerequired
Proficient in Office and CRM software
from the posting - CRM softwarerequired
Proficient in Office and CRM software
from the posting - Written communicationrequired
Exceptional verbal and written communication skills
from the posting - Verbal communicationrequired
Exceptional verbal and written communication skills
from the posting - Data entry accuracyrequired
Proven ability to input data quickly and accurately; high attention to detail is non-negotiable
from the posting - Organizationrequired
Excellent organizational skills
from the posting - Associate's or Bachelor's degree in sales or marketingpreferred
Associate's or Bachelor's degree in sales or marketing preferred
from the posting - Oracle Cloudpreferred
Oracle Cloud and Google Workspace would be an advantage
from the posting - Google Workspacepreferred
Oracle Cloud and Google Workspace would be an advantage
from the posting - B2B manufacturing or IT experiencepreferred
experience in a B2B manufacturing or IT a plus
from the posting
Read the full posting as the employer wrote it
Company Description
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.
Job Description
We are seeking a dynamic, detail-oriented Inside Sales & Customer Support Specialist to join our growing team. In this hybrid role, you will be the primary point of contact for our customers, balancing proactive sales outreach with exceptional customer service and accurate order management. The ideal candidate is a master multitasker who can pivot from a friendly customer service call to a strategic sales conversation, all while ensuring data is meticulously entered into our systems. If you are a problem-solver with a passion for client satisfaction and a drive to hit sales targets, we want to hear from you.
Key Responsibilities
1. Inside Sales & Account Management
- Proactively engage with customers to understand their needs, provide information about our product offerings, and assist them in making informed purchasing decisions.
- Identify and pursue new sales opportunities through inbound lead follow-up and outbound cold calls/emails.
- Upsell and cross-sell complementary products or services to existing customers by understanding their unique needs.
- Qualify leads and route significant opportunities to the appropriate Outside Sales Representatives when necessary.
- Prepare and present accurate price quotes and product availability to clients in a timely manner.
2. Customer Service & Support
- Serve as the primary contact for customer inquiries via phone, email, and live chat.
- Resolve customer issues, complaints, or shipping delays with empathy, efficiency, and a solution-oriented mindset. Process returns and credits as required.
- Provide basic technical product knowledge and guide customers toward the right solutions for their needs.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
3. Order Entry & Administration
- Accurately process and enter customer orders into the ERP/CRM system with high attention to detail.
- Verify order details, including pricing, discounts, shipping methods, and billing information, to minimize errors.
- Track order status and collaborate with production, warehouse and logistics teams to ensure on-time delivery.
- Maintain and update customer profiles, interaction logs, and sales pipeline data in the CRM.
Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree in sales or marketing preferred.
- 2+ years of experience in inside sales, account management, customer service, or a related administrative role (experience in a B2B manufacturing or IT a plus).
- Proficient in Office and CRM software (Oracle Cloud and Google Workspace would be an advantage)
- Exceptional verbal and written communication skills with a strong, professional phone presence.
- Proven ability to input data quickly and accurately; high attention to detail is non-negotiable.
- Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment.
Additional Information
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
Join our small but rapidly growing Australian business, and benefit from our global leadership and scale to deliver exciting solutions in retail, logistics and food. Work cross-functionally to develop your skills and grow your career in this sustainable and innovative business.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.