Customer Service Assistant

Company Description

At Aramark we empower our people to create experiences that matter.

We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

Key Responsibilities:

• Required to be flexible according to business requirements. The daily focus may vary however; it is expected that activities will typically include the following:
  • Ensure the day-to-day food service is delivered in line with contractual need to include any dining activity, cleaning services.
  • Lead the delivery of hospitality bookings daily ensuring that they meet the sponsor/customers’ needs and are presented in the best light.
  • Ensure all team members are coached, mentored, and trained to undertake their daily tasks to meet the business need.
  • Ensure effective management of consumables and sundries associated with delivery and undertake regular and accurate stock checks as required in line with the Sous Chef.
  • Place orders to support the delivery using the correct and approved suppliers.
  • Maximise the use of tools provided for costs and sales management e.g., Aratrade, GFF, Opx, Kronos, Uniware.
  • Take bookings and payments for purchases of food, beverage and any associated consumables as directed and following cash sales handling procedures to ensure security of payments.
  • Ensure teams carry out stock rotation and assist with stock checks as required.
  • Ensure daily cleaning standards of all service areas utilising health checks and assurance tools are completed.
  • Preparation of any other public facing areas as required including set up for hospitality events.
  • Support and on occasions lead the delivery of evening hospitality events covering a range of styles and themes.
  • Report any stock needs, breakages, faults, or hazards identified during the working day.
  • Ensure teams follow food hygiene and safety procedures in line with health and safety requirements.
  • Carry out regular team briefs and safety briefs as required.
  • Undertake relevant training as required of all aspects of the role including classroom and eLearning based.
  • Any other reasonable task requested by manager within the location of work e.g.: assisting other departments where trained to do so. · Lead in the retail and leisure environment upsells with Coffee lounge promotions and delivery.

Qualifications

Essential criteria:

• Qualifications:
  • Food hygiene certificate – Level 2 - relevant training will be provided through e-learning
  • Health & safety Level 2 - relevant training will be provided through e-learning
• Experience:
  • Some previous supervisory experience desirable in a food services or retail environment however full training will be provided for this multi-service role.
  • Proficient level of spoken English

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.  

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. 

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.  

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – careers@aramark.co.uk 

Any offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role.  

 Join us in fostering a workplace where everyone can achieve their full potential. 

All applications will be treated in the strictest confidence.