Events Team Leader

Company Description

At Aramark we empower our people to create experiences that matter.

We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

The Events Team Leader plays a vital role in delivering exceptional guest experiences across Warwick Castle’s diverse programme of events. From weddings, banquets, conferences and themed dining experiences to seasonal attractions and live music concerts, this role is responsible for leading front-line event teams and supporting the successful delivery of a wide range of hospitality and entertainment events.

Working closely with the Events Manager, the Events Team Leader will supervise Event Hosts, coordinate event operations, and ensure the highest standards of customer service, presentation, and safety are maintained at all times. This is hands-on leadership role within a fast-paced environment where no two days are the same.

 

Key Responsibilities:

Team Leadership

• Lead, motivate, and support a team of Event Hosts during events and day-to-day operations
• Conduct team briefings and allocate duties to ensure smooth event delivery
• Provide coaching, guidance, and support to team members, promoting a positive and collaborative working environment
• Lead by example, demonstrating professionalism, excellent customer service, and a strong work ethic
• Support the training of new team members
• Assist managers with rota implementation and workforce coordination during events

Customer Service

• Deliver exceptional guest service in line with company and venue standards
• Provide a warm and professional welcome to all guests attending events
• Respond positively and professionally to guest requests, enquiries, and complaints
• Actively engage with guests to enhance their overall event experience
• Resolve minor guest concerns and escalate more complex issues where appropriate
• Support the smooth running of events whilst maintaining a positive and enthusiastic attitude

Food & Beverage Operations

• Serve food and beverages to guests efficiently and professionally
• Support table service operations, including clearing and resetting tables between courses
• Oversees service standards and ensure guests receive prompt and efficient service
• Operate bar facilities in accordance with company procedures and licensing requirements
• Monitor stock levels during events and support replenishment activities where required
• Maintain exceptional standards of cleanliness and presentation throughout service periods

Event Operations

• Support the planning, setup, operation, and breakdown of event spaces and equipment
• Coordinate event marshalling activities and assist with guest flow management
• Ensure venues are prepared to the required standard before guest arrival
• Provide operational leadership throughout events to ensure they run smoothly and efficiently
• Support the delivery of weddings, conferences, banquets, concerts, corporate functions, and seasonal events
• Assist with troubleshooting operational challenges and implementing solutions during live events
• Adapt to varying event formats, business demands, and operational requirements
• Support the management team in achieving event revenue, guest satisfaction, and operational targets

Health & Safety

• Follow all Health & Safety, Food Safety, and company procedures
• Maintain a safe environment for guests, colleagues, contractors, and performers
• Ensure team members adhere to safe working practices and company standards
• Report any hazards, incidents, accidents, or concerns promptly
• Support compliance with responsible alcohol service standards
• Support the venue’s commitment to maintaining high standards of cleanliness, safety, and presentation

Qualifications

Essential criteria:

• Previous experience in hospitality, catering, events, or a customer facing environment
• Previous experience leading, supervising, or mentoring a team
• Excellent customer service skills and a genuine passion for hospitality
• Strong leadership and people management skills
• Excellent awareness of food hygiene and health & safety standards
• Ability to work efficiently and remain calm under pressure
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and challenging environment
• Willingness to work evenings, weekends, bank holidays, and seasonal event schedules
• Must be aged 18 or over due to the nature of the role

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including references and an enhanced DBS check in line with Keeping Children Safe in Education (KCSIE).

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.