Customer Service Assistant
Aramark · Galway, G, Ireland
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- EducationStated
- ['high school']
Not mentioned in this posting
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- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- ExperienceNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- English proficiencyrequired
Proficient spoken and written English
from the posting - Communication skillsrequired
Strong interpersonal and communication skills
from the posting - Time managementrequired
Excellent time management and organizational abilities
from the posting - Problem-solvingrequired
Problem-solving mindset with analytical thinking
from the posting - Multitaskingrequired
Ability to multitask and prioritize effectively
from the posting - Active listeningrequired
Active listening and empathetic approach to customer interactions
from the posting - Computer literacyrequired
Basic computer literacy and proficiency with point-of-sale (POS) systems
from the posting - POS systemsrequired
proficiency with point-of-sale (POS) systems
from the posting - Cash handlingrequired
Cash handling experience and accuracy with financial transactions
from the posting - Resiliencerequired
Resilience and ability to remain calm under pressure
from the posting - Customer service experiencepreferred
Previous customer service or customer-facing experience in a retail or service environment (desirable)
from the posting - Payment processingpreferred
Experience with payment processing or cash management (desirable)
from the posting - High school diplomapreferred
High school diploma or equivalent (preferred)
from the posting - Fast-paced customer servicepreferred
Experience in a fast-paced customer service environment
from the posting - CRM systemspreferred
Familiarity with customer relationship management (CRM) systems
from the posting - Multilingualpreferred
Multilingual capabilities
from the posting - Inventory management systemspreferred
Experience with inventory management systems
from the posting
Read the full posting as the employer wrote it
Company Description
At Aramark we empower our people to create experiences that matter.
We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.
Job Description
We're looking for a Customer Service Assistant to join our dynamic team in Boston Scientific, Galway, Ireland. In this role, you'll be the friendly face of our organization, delivering exceptional customer service and support to our valued clients. As a Customer Service Assistant, you'll handle a variety of customer interactions with professionalism, empathy, and enthusiasm, ensuring every customer leaves satisfied with their experience. This position offers the opportunity to develop your customer service skills in a collaborative, supportive environment where your contributions directly impact our success.
- Respond to customer inquiries via phone, email, and in-person with professionalism and a customer-focused approach
- Process customer transactions accurately and efficiently, including payments and order management
- Maintain detailed records of customer interactions and transactions using company systems and tools
- Resolve customer concerns and complaints with empathy and transparency, escalating complex issues when necessary
- Provide product and service information to customers in a clear and enthusiastic manner
- Support the team in organizing and maintaining service areas to ensure a welcoming environment
- Collaborate with team members to meet daily service goals and customer satisfaction targets
- Assist with inventory management and stock organization as directed
- Follow all company policies, procedures, and health and safety guidelines
- Participate in training and development opportunities to enhance your skill set
- Undertake any additional reasonable tasks as requested by your manager to support team operations
- Demonstrate flexibility and adaptability in response to changing business requirements
Qualifications
**Essential Criteria:**
Skills & Competencies:
- Proficient spoken and written English
- Strong interpersonal and communication skills
- Excellent time management and organizational abilities
- Problem-solving mindset with analytical thinking
- Ability to multitask and prioritize effectively
- Active listening and empathetic approach to customer interactions
- Basic computer literacy and proficiency with point-of-sale (POS) systems
- Cash handling experience and accuracy with financial transactions
- Resilience and ability to remain calm under pressure
Experience:
- Previous customer service or customer-facing experience in a retail or service environment (desirable)
- Experience with payment processing or cash management (desirable)
Education & Certifications:
- High school diploma or equivalent (preferred)
**Preferred Criteria:**
- Experience in a fast-paced customer service environment
- Familiarity with customer relationship management (CRM) systems
- Multilingual capabilities
- Certification in customer service or related field
- Experience with inventory management systems
Additional Information
About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.
Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.