Hospitality Manager

Job Description

The Hospitality Manager is responsible for the leadership, planning, coordination and delivery of hospitality services across the Boston Scientific Galway site. The role is accountable for managing all hospitality activities including meetings, events, conferences, executive catering, visitor hospitality and special functions, ensuring a consistently high-quality customer experience that reflects both Aramark and Boston Scientific standards.

Working closely with site stakeholders, hospitality bookers, the Account Manager, Unit Managers, and Head Chef, the Hospitality Manager will coordinate hospitality demand across the site, manage the hospitality calendar, and ensure that hospitality services are planned, resourced, and delivered efficiently and professionally.

Key Responsibilities

Hospitality Service Management

• Lead day-to-day management of hospitality services across the site.
• Manage meetings, events, conferences and special catering requirements.
• Ensure hospitality services are delivered to consistently high standards.

Hospitality Planning & Coordination

• Manage the hospitality booking system and hospitality calendar.
• Act as the primary point of contact for hospitality requests and enquiries.
• Plan hospitality resources in conjunction with Unit Managers and kitchen leadership.

Customer & Stakeholder Management

• Build strong relationships with Boston Scientific stakeholders.
• Manage customer feedback and service reviews.
• Promote hospitality services and drive utilisation.

Financial & Commercial Management

• Manage hospitality revenues and expenditure.
• Monitor sales performance and identify growth opportunities.
• Ensure accurate billing and financial administration.

Team Leadership & Development

• Lead and develop hospitality team members.
• Manage recruitment, training and performance reviews.
• Promote a culture of customer service excellence.

Food Safety, Health & Safety & Compliance

• Ensure compliance with HACCP, food safety and health & safety requirements.
• Participate in audits and compliance reviews.

Collaboration & Site Leadership

• Work closely with the Account Manager, Unit Managers and Head Chef.
• Coordinate resources to support hospitality delivery across both buildings.
• Support VIP visits, business events and continuous improvement initiatives.

Key Performance Indicators

• Hospitality customer satisfaction scores
• Hospitality revenue performance
• Stakeholder feedback
• Event execution standards
• Labour cost performance
• Food cost and waste performance
• Compliance and audit results
• Employee engagement and retention

Qualifications

• Previous hospitality management experience.
• Strong stakeholder engagement skills.
• Experience managing events and hospitality functions.
• Excellent planning, organisation and leadership skills.
• Financial awareness and budget management experience.
• Knowledge of food safety and HACCP requirements.

Additional Information

About Aramark 
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.  

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.