Guest Experience Team Leader
Accor · Badung, Bali, Indonesia
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Contractor
- ShiftStated
- rotating, weekend
- Flexible to work rotating shifts, weekends, and public holidays
from the posting - ExperienceStated
- 2-5 years
Not mentioned in this posting
“Not mentioned” means the posting does not say. It is not a no. You could ask the recruiter.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- guest relations or guest experience experiencerequired
2–3 years of experience in Guest Relations, Guest Experience, or Front Office
from the posting - luxury hotel experiencerequired
within a luxury hotel
from the posting - team leadership experiencerequired
including some team leadership experience
from the posting - communication and problem-solving skillsrequired
Excellent communication and problem-solving skills
from the posting - guest care passionrequired
genuine passion for guest care
from the posting - English language fluencyrequired
Fluent in English
from the posting - understanding of luxury servicerequired
Strong understanding of luxury service
from the posting - Opera PMS/Opera Cloudrequired
Proficient in Opera PMS/Opera Cloud
from the posting - Microsoft Officerequired
Microsoft Office applications
from the posting - organization and time managementrequired
Strong organizational and time management skills
from the posting - attention to detailrequired
excellent attention to detail
from the posting - professionalism, integrity and discretionrequired
High level of professionalism, integrity, and discretion
from the posting - multitasking under pressurerequired
Able to multitask gracefully and stay composed under pressure
from the posting - shift flexibilityrequired
Flexible to work rotating shifts, weekends, and public holidays
from the posting - additional languagespreferred
additional languages are a plus
from the posting
Read the full posting as the employer wrote it
Company Description
Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.
Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.
Job Description
The Guest Experience Team Leader brings Sofitel's warmth and elegance to life, guiding the team in creating personalized, anticipatory, and memorable moments for every guest. As the face of Sofitel's luxury hospitality, this role reflects a beautiful blend of French sophistication and Balinese warmth, embodying the hotel's signature "Art de Vivre." At the heart of this role is Cousu Main Service, a commitment to thoughtful, tailored care given to each and every guest.
Your responsibilities include:
- Welcoming guests warmly and leading the team in delivering a seamless, memorable check-in experience.
- Being a trusted point of contact for guest inquiries and special requests.
- Championing Cousu Main Service, ensuring every guest feels genuinely cared for
- Working closely with Front Office, Concierge, Butler, F&B and other department to create a smooth, connected guest journey.
- Approaching guest feedback and concerns with empathy, patience, and professionalism.
- Keeping guest profiles, preferences, and records accurate and up to date.
- Bringing guest events and bespoke experiences to life with creativity and care.
- Sharing the value of hotel services and the ALL loyalty program with guests.
- Leading daily briefings and coaching the team with patience and encouragement.
- Serving as a role model and steady support for the Guest Experience Manager.
Qualifications
- 2–3 years of experience in Guest Relations, Guest Experience, or Front Office within a luxury hotel, including some team leadership experience.
- Excellent communication and problem-solving skills, with a genuine passion for guest care.
- Fluent in English; additional languages are a plus.
- Strong understanding of luxury service and a natural warmth in every guest interaction.
- Proficient in Opera PMS/Opera Cloud and Microsoft Office applications.
- Strong organizational and time management skills, with excellent attention to detail.
- High level of professionalism, integrity, and discretion.
- Able to multitask gracefully and stay composed under pressure.
- Flexible to work rotating shifts, weekends, and public holidays
The posting text is reproduced as the employer wrote it; the index adds nothing to it.