General Manager

Company Description

Novotel Bishkek City Center is a modern international hotel located in the heart of Bishkek, Kyrgyzstan, operating under the Novotel brand through an Accor franchise.

Novotel Bishkek City Center is part of the global Accor network, a world-leading hospitality group bringing together more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations worldwide.

At Novotel Bishkek City Center, we believe in our people and in what they bring to the table. We are committed to creating an environment where Heartists® can grow, develop their talents and build meaningful careers within an international hospitality environment.

Every gesture, every smile and every action contributes to creating positive and memorable experiences for our guests, our colleagues and our communities, while supporting our commitment to responsible hospitality.

Joining our team means becoming part of an international hospitality community, working alongside passionate professionals and contributing to the continued success and development of Novotel Bishkek City Center.

Become a Heartist® and let your heart guide you in a world where life beats faster.

Job Description

General Manager

Be an ambassador of the Novotel brand and Novotel Bishkek City Center as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, exceptional guest satisfaction and strong operating results.

You will bring your commercial and business acumen, leadership skills and determination to drive the hotel's performance, exceed business targets and strengthen the position of Novotel Bishkek City Center in the local and international hospitality market.

What is in it for you:

• The opportunity to lead an international branded hotel in the heart of Bishkek and make a significant impact on its continued growth and success.

• Career development and learning opportunities within the global Accor hospitality ecosystem.

• The opportunity to work in a multicultural environment and collaborate with international hospitality professionals.

• The chance to contribute to responsible hospitality, sustainability and Corporate Social Responsibility initiatives while developing a strong Heartist® culture.

You will be responsible for:

Leading the business

• Lead the overall management and strategic direction of the property and support all departments in achieving operational, commercial and financial targets.

• Develop and implement the hotel's business strategy, annual budget and business plans in collaboration with the ownership and relevant Accor stakeholders.

• Maximize the hotel's profitability through effective revenue generation, cost management and financial control.

• Drive the hotel's commercial performance, including revenue, market share, sales, marketing and business development.

• Monitor market trends, competitor performance and business opportunities to strengthen the hotel's market positioning.

• Ensure full compliance with operating controls, applicable legislation, company policies and the requirements of the franchise agreement.

• Maintain a strong and effective relationship with the hotel ownership and Accor representatives.

Building your team

• Actively participate in the recruitment and selection of key positions within the property to attract and retain the best talent.

• Lead, motivate and develop the hotel's leadership team and create a high-performance culture.

• Champion employee engagement and promote a collaborative, inclusive and respectful environment where colleagues are encouraged to contribute ideas and take ownership.

• Identify and develop local talent through coaching, mentoring, training and succession planning.

• Build strong relationships with the local community and represent the hotel as an ambassador of international hospitality.

Driving service culture

• Maintain high product and service quality standards to consistently exceed guest expectations.

• Promote the Novotel brand and ensure that all applicable brand essentials and standards are implemented and consistently executed.

• Lead initiatives to improve guest satisfaction, loyalty and overall guest experience.

• Ensure that the hotel delivers a consistent and authentic Novotel experience while responding to the needs of the local market.

• Foster a strong Heartist® culture where every colleague understands their role in creating memorable experiences for guests.

Driving operational excellence

• Ensure efficient and consistent operation of all hotel departments.

• Monitor operational KPIs and take timely corrective action to improve performance.

• Ensure high standards of health, safety, security, hygiene and risk management throughout the property.

• Drive continuous improvement and innovation across hotel operations.

• Promote responsible hospitality and support sustainability and Corporate Social Responsibility initiatives.

Representing the hotel

• Act as the key ambassador of Novotel Bishkek City Center with guests, owners, business partners, government authorities, local organizations and the wider hospitality community.

• Build and maintain strong relationships with key corporate, governmental, tourism and industry stakeholders.

• Position Novotel Bishkek City Center as a leading international hospitality destination in Bishkek and Kyrgyzstan.

Qualifications

Your experience and skills include:

• Previous experience in a senior leadership role, preferably as a General Manager, Hotel Manager or Deputy General Manager within an international hotel brand, ideally in the midscale or upscale segment.

• Proven experience in hotel operations, commercial strategy and financial management, with a strong understanding of the key drivers of hotel profitability and performance.

• Strong business acumen and a demonstrated track record of achieving commercial targets, financial objectives and operational KPIs.

• Strong leadership skills with the ability to inspire, motivate and develop diverse teams.

• Passionate about people development, with a genuine commitment to growing and empowering yourself and others.

• Strong interpersonal and relationship-building skills, with the ability to establish effective relationships with owners, franchise partners, guests, colleagues and local stakeholders.

• Strategic and creative thinker with the ability to identify opportunities, solve problems and translate strategy into measurable results.

• Excellent communication and influencing skills, with the confidence to represent the hotel and the Novotel brand at a senior level.

• Guest-focused mindset with a passion for delivering consistent, high-quality experiences.

• Strong knowledge of hotel operations, financial controls, revenue generation and commercial performance.

• Ability to work effectively in a multicultural and international environment.

You will live the brand by:

• Developing ambitious and accurate short- and long-term financial objectives aligned with the hotel's business strategy and Novotel brand direction.

• Driving the hotel's commercial performance and maximizing revenue, profitability and market share.

• Interacting positively and authentically with guests and team members to create a welcoming, memorable and consistent Novotel experience.

• Leading by example and fostering a strong Heartist® culture based on respect, collaboration, inclusion and continuous development.

• Building positive and productive relationships with hotel ownership and relevant Accor stakeholders while maximizing the performance of the property.

• Ensuring that Novotel brand standards and applicable franchise requirements are understood, implemented and consistently maintained.

• Championing responsible hospitality, sustainability and Corporate Social Responsibility initiatives.

• Developing local talent and creating opportunities for colleagues to learn, grow and build successful careers within hospitality.

• Being a visible ambassador of Novotel Bishkek City Center and contributing positively to the hotel's reputation within the local community and hospitality market.

Additional Information

Your team and working environment:

Join a dynamic and multicultural team at Novotel Bishkek City Center, where passionate hospitality professionals work together to deliver memorable guest experiences and achieve shared business goals. As General Manager, you will lead a diverse team and play a key role in shaping the hotel's culture, performance and continued growth in the Kyrgyzstan market.

Work authorization: The successful candidate must be legally eligible to work in the Kyrgyz Republic. For candidates requiring a work permit, the relevant work authorization and immigration procedures will be handled in accordance with the applicable legislation of the Kyrgyz Republic.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We believe that diversity enriches our workplace, strengthens our teams and helps us create better experiences for our guests and colleagues. We are committed to providing equal opportunities to all candidates and fostering an inclusive environment where everyone can be themselves and contribute their unique talents.