Duty Manager
Accor · Kuching, Sarawak, Malaysia
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- ShiftStated
- weekend
- Willing to work shifts, weekends and public holidays.
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['associate degree', 'bachelor degree']
Not mentioned in this posting
“Not mentioned” means the posting does not say. It is not a no. You could ask the recruiter.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Diploma or Degree in Hospitality Managementrequired
Diploma or Degree in Hospitality Management or a related field
from the posting - Front Office operationsrequired
Minimum 3 years of experience in Front Office or hotel operations
from the posting - hotel operationsrequired
Minimum 3 years of experience in Front Office or hotel operations
from the posting - guest servicesrequired
Good knowledge of hotel operations and guest services
from the posting - communicationrequired
Strong communication, leadership and problem-solving skills
from the posting - leadershiprequired
Strong communication, leadership and problem-solving skills
from the posting - problem-solvingrequired
problem-solving skills
from the posting - guest complaint handlingrequired
Confident in handling guest complaints and operational situations
from the posting - independent decision-makingrequired
Able to work independently and make sound decisions during the shift
from the posting - service-oriented attituderequired
Positive, responsible and service-oriented attitude
from the posting - Englishrequired
Good command of English
from the posting - Duty Manager or supervisory experiencepreferred
Previous experience in a Duty Manager or supervisory role is preferred
from the posting - additional languagespreferred
additional languages are an advantage
from the posting
Read the full posting as the employer wrote it
Company Description
Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.
Job Description
Job Summary
The Duty Manager is responsible for overseeing the hotel's daily operations during the assigned shift, ensuring smooth operations, guest satisfaction and effective coordination between departments.
Key Responsibilities
- Oversee the hotel's daily operations during the assigned shift.
- Act as the management representative on duty and ensure smooth coordination between departments.
- Welcome and engage with guests, particularly VIPs, repeat guests and special occasions.
- Handle guest feedback, complaints and service recovery in a professional and timely manner.
- Monitor Front Office operations including check-in, check-out and guest requests.
- Coordinate with Housekeeping, F&B, Engineering, Security and other departments to resolve operational issues.
- Ensure hotel facilities and guest areas are maintained to the required standards.
- Monitor occupancy, arrivals, departures and other daily operational matters.
- Conduct regular checks of public areas and guest facilities.
- Ensure proper handover and communication between shifts.
- Take appropriate action during emergencies or operational incidents and escalate to management when required.
- Support the Front Office team in maintaining service and guest experience standards.
- Ensure compliance with hotel and Accor policies, procedures and standards.
- Prepare shift reports and record any incidents or outstanding matters for follow-up.
- Assist with training and coaching of team members when required.
- Perform other duties as assigned by the Rooms Division / Management.
Qualifications
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 3 years of experience in Front Office or hotel operations.
- Previous experience in a Duty Manager or supervisory role is preferred.
- Good knowledge of hotel operations and guest services.
- Strong communication, leadership and problem-solving skills.
- Confident in handling guest complaints and operational situations.
- Able to work independently and make sound decisions during the shift.
- Positive, responsible and service-oriented attitude.
- Good command of English; additional languages are an advantage.
- Willing to work shifts, weekends and public holidays.
- Open to Malaysian candidates only; preferably local Sarawakian.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.