Outlet Manager
Accor · Kuching, Sarawak, Malaysia
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- ExperienceStated
- 2-5 years
- EducationStated
- ['bachelor degree', 'associate degree']
Not mentioned in this posting
“Not mentioned” means the posting does not say. It is not a no. You could ask the recruiter.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Bachelor's Degree or Diploma in Hotel Managementrequired
Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field
from the posting - Food & Beverage Service operationsrequired
3–5 years of experience in Food & Beverage Service operations
from the posting - Restaurant supervisory experiencerequired
Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet
from the posting - Leadershiprequired
Strong leadership and team management abilities
from the posting - Communicationrequired
Excellent communication and guest relations skills
from the posting - Restaurant operationsrequired
Sound knowledge of restaurant operations, food and beverage service standards
from the posting - Fine dining etiquetterequired
fine dining etiquette
from the posting - Problem-solvingrequired
Strong problem-solving and decision-making capabilities
from the posting - POS systemsrequired
Proficiency in POS systems, Microsoft Office, and restaurant management software
from the posting - Microsoft Officerequired
Proficiency in POS systems, Microsoft Office, and restaurant management software
from the posting - Restaurant management softwarerequired
Proficiency in POS systems, Microsoft Office, and restaurant management software
from the posting - Pressure managementrequired
Ability to work under pressure and manage multiple priorities effectively
from the posting - Luxury hotel experiencepreferred
preferably in a luxury or five-star hotel environment
from the posting
Read the full posting as the employer wrote it
Company Description
Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.
Job Description
- Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
- Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
- Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
- Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
- Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
- Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
- Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
- Assist in preparing duty rosters, performance evaluations, and training plans for team members.
Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
- Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
- Strong leadership and team management abilities.
- Excellent communication and guest relations skills.
- Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
- Strong problem-solving and decision-making capabilities.
- Proficiency in POS systems, Microsoft Office, and restaurant management software.
- Ability to work under pressure and manage multiple priorities effectively.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.