Club Millesime & Butler Assistant Manager
Accor · Badung, Bali, Indonesia
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Contractor
- ShiftStated
- rotating, weekend
- Willingness to work rotating shifts, weekends, and public holidays.
from the posting - ExperienceStated
- 2-5 years
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Front Office, Club Lounge, or Butler Service experiencerequired
Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality
from the posting - luxury guest servicerequired
Strong knowledge of luxury guest service and personalized service delivery
from the posting - communicationrequired
Excellent communication and interpersonal skills
from the posting - leadershiprequired
Strong leadership, coaching, and problem-solving abilities
from the posting - coachingrequired
leadership, coaching, and problem-solving abilities
from the posting - problem-solvingrequired
problem-solving abilities
from the posting - attention to detailrequired
Strong attention to detail and a genuine passion for luxury hospitality
from the posting - Englishrequired
Excellent spoken and written English
from the posting - supervisory or leadership experiencepreferred
Previous supervisory or leadership experience in a luxury hotel is preferred
from the posting - Opera Cloudpreferred
Experience using Opera Cloud or other Property Management Systems is an advantage
from the posting - Microsoft Officepreferred
Proficiency in Microsoft Office applications
from the posting - additional languagespreferred
Additional languages are a plus
from the posting
Read the full posting as the employer wrote it
Company Description
Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.
Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.
Job Description
We are looking for a passionate and service-oriented Club Millésime & Butler Assistant Manager to join our Rooms Division team and to support the Club Millésime & Butler Manager in managing the daily operations of Club Millésime and Butler Services, ensuring a consistently elevated and personalized Sofitel luxury experience for our guests.
What You Will Do
- Support the smooth daily operation of Club Millésime and Butler Services.
- Lead and coach the team to deliver exceptional and personalized guest experiences.
- Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service.
- Anticipate guest needs and ensure preferences are well communicated and followed up.
- Handle guest requests, feedback, and service recovery professionally.
- Conduct daily briefings and monitor service standards, grooming, and operational readiness.
- Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
- Support manpower planning, training, and operational administration.
- Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements.
- Champion Cousu Main Service and create meaningful moments for our guests.
Qualifications
- Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations.
- Previous supervisory or leadership experience in a luxury hotel is preferred.
- Strong knowledge of luxury guest service and personalized service delivery.
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities.
- Strong attention to detail and a genuine passion for luxury hospitality.
- Experience using Opera Cloud or other Property Management Systems is an advantage.
- Proficiency in Microsoft Office applications.
- Excellent spoken and written English. Additional languages are a plus.
- Willingness to work rotating shifts, weekends, and public holidays.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.