Senior Patient Service Rep - Fair Oaks (Pasadena)
Cedars-Sinai · Pasadena, California
What the posting says
Each fact was read from this posting and checked:Statedin the posting, quotedConflictsposted two ways, both shownNot mentionedwe looked; it is not there
- Employment typeStated
- Full time
- ExperienceStated
- 2-5 years
- EducationStated
- ['high school']
Not mentioned in this posting
We read the whole posting. These are not in it. Not a no: ask the recruiter, in your own words.
- PayNot mentioned
- The posting does not say
- Work arrangementNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- Patient Service Representative experiencerequired
Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
from the posting - Medical Assistant experiencerequired
Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
from the posting - High school diploma or GEDpreferred
High school diploma or GED preferred.
from the posting - CS-Linkimplied
Verifies that patient demographic and insurance information is accurate in CS-Link.
from the posting - Appointment schedulingimplied
Schedule appointments, complete patient registration, collect patient payments and to deliver a high standard of customer service.
from the posting - Patient registrationimplied
Schedule appointments, complete patient registration, collect patient payments and to deliver a high standard of customer service.
from the posting - Insurance verificationimplied
Verifies that patient demographic and insurance information is accurate in CS-Link.
from the posting
Read the full posting as the employer wrote it
The Senior Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Able to independently perform these responsibilities based on the standard work for their department with minimal direction.
Job Duties and Responsibilities:
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Check in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.
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Schedule appointments, complete patient registration, collect patient payments and to deliver a high standard of customer service.
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Finds opportunities for improvement within CS Link and department workflows.
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As liaison coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Ability to establish and maintain collaborative relationships with peers, physicians, patients and departments.
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Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans and other departments.
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Actively participate in lean management processes by detailing, monitoring and updating department specific data.
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Manages physician master schedules and coordinate all schedule changes as instructed. Handle patient/provider correspondence as instructed.
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Process and track referrals and authorizations for various insurance types.
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Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
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Monitors their own workflow to meet the requirements of their position at a level of expertise that requires minimal direction.
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Explains policies, procedures or services to patients using administrative knowledge.
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Participates in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership.
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Practice infection prevention standards and all department policies and procedures.
Qualifications
Education:
High school diploma or GED preferred.
Experience:
Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
About the organization
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.The posting text is reproduced as the employer wrote it; the index adds nothing to it.